I wonder if anyone else had run into problems with OBC awarded following receipt of this flyer.
After considering the offers in the leaflet received 3 Feb, I decided to book Arcadia J313 Canada for Sep 23. I was expecting OBC of £530 per cabin, car parking and ‘exclusive extra spending money’ of £600 for a balcony on Select Price. When the Booking Confirmation came through I was given £630 for the cabin but no mention of the extra amount.
I phoned Customer Services and after 40 minutes of deliberation they decided that as a ‘Thank you for cruising’ £100 had been added to my account (unbeknown to me!) the bonus £600 was excluded. As it seems ridiculous to give you £100 to avoid paying £600 I asked for them to consider removing this thank you £100 and reinstate the advertised extra. I was told to contact Guest Services by email to talk about this!
I can’t be alone with this problem so would welcome the benefit of anyone’s experiences.
