bentl1

Finally, quite a bit of calls to corporate resolved this problem. I keep a list of EVERYONE I meet on every ship who works for RCCL, every person (phone & extension) I speak to on the phone & and keep a list of every sales rep in the US. Upgraded cabin, internet & drink package. It shouldn't have been this hard.

Just for the record, this is common for lines to refund the difference regardless of date of payment. I've had it happen before ... you're not being treated special by only getting what you overpaid returned. It's just good business sense ...

Actually, RCCL did have a policy a few years ago of increasing prices even after you were paid in full citing excessive fuel costs.

We realized about two weeks ago ... I know Princess will refund the diff ... we've sailed with them for years and it's happened before.

I don't expect anything other than paying what is fair. If you've never sailed with RCCL before and get a substantially better deal just because we're loyal to RCCL makes no sense.

Use "Whatsapp" app and you can call/text/video chat directly to the person on the ship

This is our 39th year of sailing with RCCL. In 39 years we've NEVER had an upgrade even once. If fact, we've had no consideration ever, for the years of loyalty. When RCCL finally went "computerized" we never got credit for four sailings we took in the Eighty's. Even after providing pictures of us on their ships, they only gave us credit for two out of six sailings. So, I gave up on that years ago. Now, another big slap in the face against us, on what may be our last cruise with them, we paid almost $1000 more than the current pricing for the exact same cabin ... the ship is no where near capacity for the sailing in three weeks. Literally, I've spent hours on the phone with RCCL and spoken to countless people about getting fair compensation. I've asked for one of three things. #1 refund the overpayment or #2 upgrade the cabin or #3 give us the liquor package and internet (which is actually less than what we overpaid). Without exception, every single person very, very emphatically told me I'm wasting my time ... RCCL will do nothing. I've even spoken directly to multiple regional sales managers and sent emails sharing the issue. We booked directly with RCCL while on another ship. I'm at a loss of what to do next ... trying to reach anyone at the Miami headquarters is pointless as they won't tell you who to talk to, and even if you did, they won't connect you. Has this happened to you before? We feel cheated and unappreciated ... ideas???