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cruise2relax

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  1. Update for those of you in a similar situation. Called last Thursday and spoke to Customer service. Very nice but could not help as they cannot deal with flights, transferred me to "travel services" wherein I held for 90 minutes then was disconnected so I have no idea if they would have been helpful. Needing to set aside 2 hours or so to accomplish this, I tried again this morning. The customer service rep was clueless (sounded like someone who may be on her first day on the job). after putting me on hold 3 times for about 10 minutes each, she finally transferred me to "easyair" where someone actually answered right away. She put me on hold for 20 minutes to come back and tell me the flight was gone and cancelled (no kidding) is there something she could help me with? Yep, I need a flight. Another 20 minutes I hold, she came back to tell me she located a new flight an hour earlier - fine. Another 20 minutes on hold she came back to say it was booked and I would get an email. I did receive it. In short, take the advice of the boards, deal with it right away right now. Do not wait.
  2. Will try that first thing in am when I hope to not be on hold for 2 hours. Same carrier...three options
  3. We are 48 days out so technically we could rebook but lots more $$
  4. Carrier shows as canceled but Princess shows it happening. Booked through EZ Air. Will they rebook me, will it be at the same price, do I need to call? Any help would be appreciated.
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