May 3, 2023
We had to go to msccruises.com and create accounts for each traveler, then add booking confirmation number for site to recognize us. After that we were able to complete check in, but we could not print documents. We are on our cruise now but I have never received an email telling us to do any of this. We also never got luggage tags since those would be part of edocs. Since we got upgraded to a different room we gave the wrong room number at baggage dropoff, then had to go to guest services to straighten that out. It is all sorted now but was frustrating at the time. I am glad we have cruised before on other lines and knew who to talk to.
May 2, 2023
We could not download edocs or photos after finishing our sign in for MSC Poesia. We had to leave for Europe without documents. No problem getting onboard in Civitacavecchia. Never had to complete a health questionnaire. Only mixup was bags. I got an email saying I had not been upgraded so I gave the crew my original room number for bags. I actually had been upgraded (no notification whatsoever from company) so we had to go to guest services to fix that. Also, canapés we ordered were not good (dry, tasteless) but wine was fine.
