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Do Saga ships have many tables for two in their dining areas including the buffet? Are you given a set table in the main dining room. What's the chance of a table for two in there?

Just returned from an excellent cruise on the Arcadia. Our first priority is a quiet cabin; there's no point if everything else is fine if you're then disturbed every night or during the day when you want to have a rest.

Due to its unusual configuration there was no noise from the adjoining cabins apart from a two second, faint mechanical noise from the next door cabin toilet whenever it was flushed; a noise hardly noticeable and masked by the air conditioning in our room. The lack of noise wasn't  solely due to the quietness or otherwise of the neighbours( a couple of women), but the extra layer of the noise insulation provided by the cupboards and bathroom in the adjacent cabins. Without going into too much detail how I did sound tests to check what it would be like if there was a lot of noise emanating from from the adjoining cabins, I was satisfied that even if our neighbours were persistent coughers, watched their TV at full volume, or talked loudly, then the noise insulation would mask the sound.

Couldn't find anything else to complain about on the cruise- probably our best ever.

I'm not disclosing which cabin it was, we would like to book it next time so we wouldn't want to advertise its number.

Anyone stayed in this cabin? 

What were the noise levels like?

After initially having problems getting thru to Cruise Connect they finally answered the phone within a couple of minutes waiting and dealt with the booking straightaway. We've now received the email with pick-up time and final travel voucher, 17 days before the cruise date.

24 minutes ago, Acaila said:

I got the fear after reading this thread but emailed them earlier in the week to ask about my select fare coach trip.  Everything sorted within a few days, and even that long was partly because I couldn't email back at work.  Now just to wait and find out what unearthly hour I need to get to Edinburgh bus station at! 😄

When you say you emailed, did you fill in the online form on their website, or email them direct? If the latter, what is their email?

When you say you emailed, did you fill in the online form on their website, or email them direct? If the latter, what is their email?

2 hours ago, Ilovemygarden said:

Tried to call yesterday without success but got through at 9.00am today in 6 minutes!😀

Excellent!

2 hours ago, Libby3723 said:

Have tried this (thank you for the info) and after clicking through on the "show price" its coming up at £226.00 not 0? So its back to the phone line,  would be great if this actually worked would make it much easier 

Thanks

Thought as much. The P and O information is incorrect then.

How about paying the £226 and then speaking to your cruise provider and asking them to reimburse you, and sort it out with Cruise Connect themselves?

According to P and O, ''If you have complimentary coach travel as part of your Select Price fare benefit, you can book your space via the Cruise Connect website. If you go onto the website, and press the tab 'Book Online', and input your information, when you press the green button 'show price' this should be listed as £0 and reserve your space. Coach booking's need to be made 35 days prior to departure date.''

If that's the case then there's no need to phone and add to the volume of calls.

1 hour ago, FangedRose said:

Got through! Booked!

 

But no email confirmation. Ah well. It was a bad line, and my email is rather complicated. Will wait a day or so and try to contact them again. Hopefully the other options will not be so busy.

Excellent. As I stated before, wait on the phone until the email confirmation comes thru before leaving the phone conversation. Unless you have  some sort of complicated email situation like yours then generally the email comes thru straightaway.

Well done!

47 minutes ago, Bexx83 said:

I gave it another 2 tries, first I was on hold for 22mins then one ring followed by silence (about the 3rd time that's happened today), second and my FINAL try, again on hold for around 25mins but a miracle happened and someone answered!! I have to say the poor girl sounded absolutely fed up. 😒 She was still polite and helpful but I could hear in her voice that she was ready to call it a day!! I certainly wouldn't want to be the one answering these calls, not all people are patient and polite so I'm sure she's had her fair share of rude people today!! 😬 But I kept at it and succeeded!! Mums off the hook but I may need those paracetamol!! 😵‍💫😄

Thanks for letting us know. I can see the reason why you didn't get your original e mail confirmation; the one thing they automatically do when you first book the coach.  Your mother's misspelt name shouldn't be a problem at all. I seem to recall they don't actually bother checking the e voucher; they simply ask for your names then check them off on their list.

Enjoy your cruise!

37 minutes ago, Katysb said:

We managed to get through yesterday morning. My mum tried first and was on hold for ages, then my sister rang and got through after about 20 mins. Turns out the email address had been entered incorrectly so that’s we had never received anything. All sorted now and we have our voucher for next Friday. I think following the advice of staying on the line is a good plan - I guess we could have saved all this stress as the error would have been picked up there and then. My mums surname is spelt wrongly on the voucher but I’m not calling again. It’s just a missing letter so hopefully that will be fine. I’ll definitely put it in any feedback to P&O as it causes unnecessary stress. So hard when you are trying to call around working hours too. Good luck everyone, sending every bit of strength to get through that music! 

7 minutes ago, MRS TIGGYWINKLE said:

I feel your pain! Please keep trying…it does work eventually. I’m not exaggerating when I say it took 5 solid days of trying before I finally succeeded 

Out of interest, when you finally got thru, how long were you kept waiting? After several failed attempts at the beginning of May they picked up the phone in about two minutes and confirmed the booking with an email straightaway. My tip would be: don't put the phone down before receiving the confirmation email and checking it's correct. I did that in case there were any problems with the email confirmation.

Incidentally we booked another coach with them in April and got thru straightaway.

46 minutes ago, Katysb said:

We go in 13 days and still haven’t received anything. I have just spoken to the company we book through and they told me cruise connect should have sent me a booking confirmation. I haven’t even had this, the guy just told me my voucher would come 21 days before travel. Desperately hoping that they have just messed up my email address but really worried they have just messed up the whole booking. My mum has been really I’ll and just gone through treatment for cancer - just wanted her to have a nice time and it all feels really stressful. Cannot get hold of cruise connect - the website says it’s open on Saturday and it’s not. Fingers crossed we get this sorted. I’ll update to help others when I get through to them. I haven’t got the emergency number as this comes on the ticket - but think I might have seen it on the internet somewhere. Guessing this is for people who have missed coaches though! 

Thanks. According to Cruise Connect website: 

58 minutes ago, Katysb said:

We are also having loads of problems. Also on the complimentary coach package thing with P&O. Booked the coach ages ago and could get through easily. We go on 26th May and have received nothing - no confirmation and no voucher. Can’t get through to anyone - office hours on the website don’t seem to be right. Working full-time without access to a phone. Just an absolute nightmare! Tempted to just ring the emergency phone line but I guess that won’t get me anywhere either. Just a load of stress you don’t need - really surprised P&O use this company. 

Hi

The e voucher and confirmation of the pick-up times should arrive in approx 14 days before departure so it should arrive imminently. It would be helpful to other customers to know if and when it does arrive. Do you have the emergency number?

Congratulations!

As I stated before, after several attempts they answered my last call within 2 minutes and dealt with the booking straightaway.  

Enjoy your cruise.

When I clicked on 01942 727985   it showed up as Eavesway; a completely different company.

5 minutes ago, Josy1953 said:

This may be a stupid question but is it possible that they have a different phone number for P&O travellers than for people who book directly ?  If so it could be worth using 

01942 727985 which is the number that I use when booking directly.

1 minute ago, FangedRose said:

What time?

Can't remember- think it was around 10.00 am

33 minutes ago, FangedRose said:

What time of day did you phone?

Last Thursday

We too had problems phoning. We've got a complimentary coach with P and O; the online application doesn't work for that. After several attempts I phoned again and they answered within about two minutes. They booked the coach  straightaway with no issues at all. We've used them many times before and they've been excellent. The staff member said they're understaffed and overwhelmed because so many people are booking cruises. We booked another coach for a different cruise around 6 weeks ago. Got thru straightaway then. Be patient, you'll hopefully get thru sooner or later.☺️