We were on the October 6th Apex sailing to Israel, Egypt and Turkey. Given the situation in Israel and incident in Alexandria, the Israel and Egypt portions were cancelled (I totally understand and support this decision). They were replaced with a Greek Islands cruise.
While we were on the ship, X told everyone they were “working on something” and we would receive an email from X regarding compensation after the cruise ended. Guests who were scheduled on the same itinerary the following week were offered a 100% refund as a goodwill gesture if they didn’t wish to go on the revised Greek Islands itinerary. It appeared X acknowledged the substituted ports were not comparable to the original, and they were prepared to offer the next guests options even though the contract didn’t require them to, so we expected at least something.
A week after we got home, we had not received an email, so we contacted X. We were told (on the phone and in writing) that there was no compensation being offered. Nothing. Not even a small FCC, nothing. We even emailed the executive office before writing this review because we couldn’t believe that was the final decision - they had the same message of no compensation. We are also aware that other guests emailed and called and got nowhere.
Bottom line is this: If you are considering an X cruise, know how they treat their customers. We all know what the contract says. You may be one of the lucky ones who receive a goodwill gesture from X when things go south, but you may also be unfortunate, like we were. Before you spend your money on a “better than average” cruise, you should know that once they get your money, you are nothing more than a number for them. Other cruise lines offered their customers compensation, so choose your cruise line wisely.