ll_miller

Never got a good resolution. Had multiple receipts for transportation they should have covered. They sent half of 1 receipt then sent the other half when I explained the second time it was for 2 parties. Got charged a wire fee each time they sent it. Refuse to cover the other receipt as well as any reimbursement for cruise days lost. I don't recommend traveling on Havila due to their customer service.

Thanks for the feedback. It seems they have everything so automated on the booking process they don't have the staff on hand to handle issues that arise. We really enjoyed the cruise but not pleased with the lack of communication from customer service.

After 3 days our cruise on Pullox got canceled due to engine problems. We got transfered back to start again on Castor. The trip was fine but customer service was terrible with helping us resolve our change of trip schedules. When starting the trip over we requested to have Havila transfer us back to Bergen in time to keep our scheduled return flight. Every time I would call customer service I was told they were working on it but get no confirmation it was actually going to happen. We didn't know if we would have to book our own return. We finally received flight information less than 24 hrs before the day were were returning. Havila didn't even book the flights, they had a travel agency book them. I am still waiting for reimbursement of travel expenses and lost cruise days 2 weeks after we've returned home. All I get when I call customer service is they have received my request but the claims department won't talk with me. Any suggestions how to get them to respond?