TaxesandTools

I should have used a TA… learned my lesson

Thank you! I sat on hold with chat for over an hour today. I requested an escalation. She advised me it will be 3-5 business days for supervisor to contact me. I also sent an email to customer relations. Thank you for you assistance:)

Oh boy…. Sounds like I’m going to learn this lesson. I have called back, chatted, and sent email to customer relations. I may just give up & book with a different cruise. Thank you for response.

I did what the rep said:( The name change was easy. It’s when he saw the promo on one of the bookings, he told me it was a promo I should never had. He told me I had to cancel & rebook at the current rate. He said It would happen even if I didn’t agree & then I’d lose my connecting rooms. I had to make a quick decision on the phone. I did not want to lose the connecting room that has my 2 kids. Unfortunately, I did not use a TA. Thank you for response.

Requesting help or guidance on how to handle: I called Princess to correct my daughter's name on 1 of the 2 rooms I booked during Cyber Monday deal. The representative advised me that I received a promotion that was not available and FORCED me to cancel that booking and re-book the exact same room at $250 more per person and an additional $300 deposit. He said if I did not do it on the phone with him, it would be cancelled anyways and I may lose the connecting rooms for my family. I feel this is wrong and unethical. Does anyone have any suggestions or contact information to escalate the situation?