TaxesandTools

6 hours ago, dog said:

Yep, doesn’t sound right.

My TA has had to correct names and birthdates on my bookings without cancelling.

I should have used a TA… learned my lesson 

7 hours ago, SKCruiser007 said:

I would call back today and insist on speaking to a supervisor. If this goes beyond today and the issue is not resolved, it surely will not be able to be reversed on Tuesday. Good luck!

Thank you!   I sat on hold with chat for over an hour today.  I requested an escalation.  She advised me it will be 3-5 business days for supervisor to contact me.  I also sent an email to customer relations.  Thank you for you assistance:)

6 hours ago, partybarbie said:

I had something similar happen to our group booking. After speaking to three different reps, on three different days, and a supervisor, I gave up and booked a different cruise. I will never book directly with Princess again. My regular TA tried to help me, even though she wasn’t getting a commission. Princess refused to speak with her. Lesson learned.

Oh boy…. Sounds like I’m going to learn this lesson.  I have called back, chatted, and sent email to customer relations.    I may just give up & book with a different cruise.  Thank you for response. 

9 hours ago, Rick&Jeannie said:

Welcome to Cruise Critic!

 

So...did you actually do what this rep said? If so...it may be very difficult to get any positive satisfaction. 

As far as the situation goes, I have always been under the impression that it was a relatively simple matter to get a name corrected on a booking. This scenario just doesn't sound right. I agree...it sounds wrong!

I did what the rep said:(  The name change was easy.  It’s when he saw the promo on one of the bookings, he told me it was a promo I should never had.   He told me I had to cancel & rebook at the current rate.  He said It would happen even if I didn’t agree & then I’d lose my connecting rooms.   I had to make a quick decision on the phone.  I did not want to lose the connecting room that has my 2 kids.  Unfortunately, I did not use a TA.  Thank you for response.  

Requesting help or guidance on how to handle:  I called Princess to correct my daughter's name on 1 of the 2 rooms I booked during Cyber Monday deal.  The representative advised me that I received a promotion that was not available and FORCED me to cancel that booking and re-book the exact same room at $250 more per person and an additional $300 deposit.   He said if I did not do it on the phone with him, it would be cancelled anyways and I may lose the connecting rooms for my family.  I feel this is wrong and unethical.  Does anyone have any suggestions or contact information to escalate the situation?