Cali Hawaiian

With 7,000 views, this post caught the eyes of myself and several of my friends. We’ve been watching from the sideline, but decided to jump in. My friends and I are all past passengers of NCL,Oceania, Regent, and all seniors. We, like you have always enjoyed the onboard service of especially Oceania & Regent. I’m glad you had a good experience on the ship and kind of you to recognize a number of people who helped you and your partner. The “back office,” issues you’ve had to deal with on the other hand are shocking. The number of departments you’ve had to directly contact and follow up on are ridiculous. You’re insurer from Kaiser isn’t going to care, they’re ready to pay. They aren’t going to chase down an invoice from Oceania. What’s amazing to me is that the departments you listed from Oceania “promissory notes,” etc. don’t seem to care either. I bet they’d feel differently if they themselves were staring at a $120,000 bill. We’ve always purchased travel insurance, but fortunately never had to use it. Your post has given us all pause. Thanks for the warning.

So sorry you and your partner went through this. Can’t be easy to go through the trauma of seeing a loved one being medevaced away from you, then coming home to deal with this type of situation. I always assumed that the toughest part would be dealing with the insurance company, never the cruise line. That’s a shock. Given the size of the claim, if they did pay it, you’d think they’d have better accounting. Can’t be the first time Oceania has had to deal with a situation like this. For a company that tries to sell you on service, to make you make this long and put you in jeopardy of losing 3 different types of insurance over what should be simple documentation is unconscionable. We wish you well.