Cat J

I agree - crazy to have a glitch that takes so long to resolve. Have a great day!

Thank you very much. I wasn't sure if you had a different email then what was listed. I appreciate you providing me the email and the link. Have a wonderful day!

Thanks for the info. It just seems like they are taking so long to fix the "glitch" - I've been back from that cruise for over 5 weeks now, and from talking to other people their accounts haven't been updated yet either. Some of the responses that others have been getting and from what I was told when I talked to HAL, they don't have an estimated date of when the glitch will be fixed either. Appreciate your post and info. Have a great day!

Thanks for your reply and the info. I figure it will be good to try to get them to update my account because I have all the info even the prepaid items that I did. Appreciate your input!

Thanks for the info. Which email address did you use to email your info to the Mariner Society so that they would update your account. I paid for some Shore Excursions before the cruise, however I have all of that info too so would be able to provide all the data for them to update my account. Appreciate the info!

All my other cruises in the past were updated within 2 weeks, however this is the one I care about since I'll be going up a Star level. They did tell me to call back a week before my next cruise if they still haven't resolved the glitch and they should be able to get my new level reflected for my next cruise. They really need to upgrade their IT department I think. Thanks for the info!

Thanks - from what I've heard it was all cruises in Dec, 2023 that didn't get posted to our accounts yet. Interesting that you can see those 2 cruises that you took on your account already. The one that I was on was from Dec. 3rd - Dec. 15th on the Rotterdam (it was the Panama Canal cruise). Thanks for the info!

Does anyone have any updated info on when HAL will be posting the Cruise History from Dec., 2023. All I've been able to find out is that they are saying they had a "glitch" and no cruise history from Dec., 2023 has been posted to our accounts yet. From my last cruise in Dec., 2023, I should be moving up to another Star level for my next cruise in Feb. so hoping that they get their "glitch" fixed soon! Even though I love HAL and the cruises I've taken, they do seem to have a lot of IT issues!