Cat J

Just now, wesport said:

Both Seabourn and HAL are having this issue. Hope we get proper credit due. 

I agree - crazy to have a glitch that takes so long to resolve.  Have a great day!

9 hours ago, Tradestock said:

 

mariner_society@hollandamerica.com

 

I found the e-mail on the HAL website, Mariner Society page, and listed under the Mariner Society FAQs question, "What do I do if I believe my records are incorrect?"  The answer also provides additional information to correct the records.   

https://www.hollandamerica.com/en/us/plan-a-cruise/get-ready-for-your-cruise/mariner-society

 

Thank you very much.  I wasn't sure if you had a different email then what was listed.  I appreciate you providing me the email and the link.  Have a wonderful day!

6 hours ago, I like vacation said:

I received this yesterday:

 

Thank you for your recent correspondence with Holland America Line.  Upon completing your cruise, it should take approximately 7-10 days after the sailing ends for your Mariner profile to reflect the cruise and any onboard spending bonus or suite bonus you may be entitled to.  That said, there has been a known delay on the Dec 2023 sailings being processed. It Is being worked on and you would get the details once it has finished being processed.

 

 

Thanks for the info.  It just seems like they are taking so long to fix the "glitch" - I've been back from that cruise for over 5 weeks now, and from talking to other people their accounts haven't been updated yet either.  Some of the responses that others have been getting and from what I was told when I talked to HAL, they don't have an estimated date of when the glitch will be fixed either.  Appreciate your post and info.  Have a great day!

5 hours ago, CLOUDYTOWN said:

A lot of our expenses, shore excursions, internet, etc we prepaid prior. Since there were itinerary changes, cancellation/ rebooking some excursions ours will probably be messy once they credit points. I imagine we will have some reconciliation to do with HAL.

Thanks for your reply and the info.  I figure it will be good to try to get them to update my account because I have all the info even the prepaid items that I did.  Appreciate your input!

5 hours ago, Tradestock said:

I wrote the Mariner Society and received the same response as @CLOUDYTOWN.  I waited three weeks to send the e-mail request for credit and included a copy of our boarding pass and onboard spending account attached as .pdf files.  The same day I received the technical issue response, the day credits posted to our accounts.  The HAL Navigator App included our onboard spending account and was found under Account, then Statement.  At the time of my request, the cruise history on Holland's website did not show the onboard spending statement.  I suspect the inclusion of the .pdf attachments helped resolve the issue because the credit days are based on sail days, room category and onboard spending. 

Thanks for the info.  Which email address did you use to email your info to the Mariner Society so that they would update your account.  I paid for some Shore Excursions before the cruise, however I have all of that info too so would be able to provide all the data for them to update my account.  Appreciate the info!

1 hour ago, CLOUDYTOWN said:

We were on Grand Africa, left in October and returned back on December 22.  I had asked HAL via email when the accounts would be updated.  The response was within 10 days of returning. Nothing yet.  I asked again yesterday and have not received an answer.

All my other cruises in the past were updated within 2 weeks, however this is the one I care about since I'll be going up a Star level.  They did tell me to call back a week before my next cruise if they still haven't resolved the glitch and they should be able to get my new level reflected for my next cruise.  They really need to upgrade their IT department I think.  Thanks for the info!  

Thanks - from what I've heard it was all cruises in Dec, 2023 that didn't get posted to our accounts yet.  Interesting that you can see those 2 cruises that you took on your account already.  The one that I was on was from Dec. 3rd - Dec. 15th on the Rotterdam (it was the Panama Canal cruise).  Thanks for the info!

1 hour ago, Haljo1935 said:

I have seen a few posts about Dec cruises not posting, but the 2 I did I can see in my cruise history. One started in Nov, ended in Dec. The other started in Dec, ended in Jan. I don't know if that makes a difference 🤷‍♂️ They were on different ships - NS and K'dam.

Does anyone have any updated info on when HAL will be posting the Cruise History from Dec., 2023.  All I've been able to find out is that they are saying they had a "glitch" and no cruise history from Dec., 2023 has been posted to our accounts yet.  From my last cruise in Dec., 2023, I should be moving up to another Star level for my next cruise in Feb. so hoping that they get their "glitch" fixed soon!  Even though I love HAL and the cruises I've taken, they do seem to have a lot of IT issues!