Kiku2023

I totally agree. Had they made this clear to me when I booked with them, I would have given it a careful thought. Unfortunately I did not read the find prints until afterwards. Now I learned my lesson.

To clarify, I am in the States and so is the travel agent. The trip was cancelled because MSC changed the destination to Canada the night before departure, for which I needed a visa to enter (I am not a US/Canadian citizen or PR), and could not get one at such a short notice. Therefore I could not board the ship and was forced to cancel. I read the fine prints in the terms and conditions of the travel agency, which says they will charge a fee of $35 per person if the trip is cancelled for any reason whatsoever. I guess the choice is between either accepting $300 future credit or getting $230 back and losing $70 as penalties.

I booked a cruise trip (MSC Meraviglia) via a travel agency. MSC made significant change to the planned route (Bahamas-->Canada) at the last minute and I had to cancel the trip. MSC gave me a refund of FCC, which was $300 less than I paid. I checked with MSC, and they said the $300 was charged by the travel agency, not them. I checked with the travel agency, and they said they could not refund me in my original form of payment, either. They would give me a credit of their travel agency... I know that the FCC thing was the usual practice of the cruise industry. However, can the travel agency refuse to refund me in the original form of payment? Thanks.