Rusty Shackleford 2

Well I hope you’re right, but a reputable cruise line would work to solve the problem no matter what happened. I have never sailed Viking but the nonsense about us being novice to sailing is completely without merit. There were four intelligent well educated people that will testify that there was one ship scheduled to leave Passau on the 28 of April and now there are two. If you look at the schedule now you will see that there are only one on the schedule for the rest of the year. We booked them together the same time and have booking numbers one digit apart. But assigning blame is irrelevant. If Viking is so reputable they will fix this. Which is easily done with just a phone call. If they don’t, we will go on our trip and forever after steer all those that will listen away from their door step. Norwegian, Carnival and other cruise lines I have been on this would have been an opportunity to demonstrate how efficiently they can help solve a customer’s problems. Viking is showing how they only care about money and playing a blame game.

We are new to the river cruises and myself and another couple took a night and booked a vacation in early May on Viking Down the Danube from Passau to Budapest. At the time, on the web page we never saw any choice of boats, and now we somehow got put on two different boats! It looks like they added a boat later and split us up not knowing that we were traveling together. I say this because the Atla was our boat from the beginning but they had no boat until they paid a month later and got the Aegir. Does anyone know of any way that we can get swapped back on one boat or the other? We both paid for the Veranda size cabins and would happily switch boats. I called Viking and they want us to cancel and rebook but that seems extreme. Any one have a number of someone I could call to discuss this situation and perhaps work out a solution. Thanks