Hello again,
Quick update: I called HAL today and a very nice lady helped me. She canceled both of my in-laws, then changed my name to my father-in-law's name (so he and my husband could share the same room). There was a $50 change fee. When my father-in-law was canceled from his first room, his excursions and waitlists were also canceled. Thankfully, she was able to re-book and re-waitlist him for those excursions. I had to pay for the re-booked excursion and will be reimbursed for the canceled excursion.
While we were on the phone she emailed me proof of the canceled room, and the name change for the room we kept. I really appreciated this, as it allowed me to verify everything before we got off the phone. In total, the call took 1hr & 15min. Most of that time was spent on hold while she was waiting for managerial approval.
Because we purchased platinum travel insurance through HAL, we will get a credit for 90% of the cruise price for the two canceled passengers, not including the cost of travel insurance.
All-in-all it was way too time consuming, but she was very pleasant to work with and we got it done. I learned that once you are paid in full, you can't cancel or change names yourself, it has to be done on the phone with HAL. So, you were all correct, you have to call.
I'm sad to not be going, but I'm thrilled the guys are going. They do an annual Father/Son trip every year and an alaskan cruise is the bucket list of trips for them. Very exciting. 🙂
Anyhoo, thanks again for everyones help. I really appreciate your time.
Hello again, Quick update: I called HAL today and a very nice lady helped me. She canceled both of my in-laws, then changed my name to my father-in-law's name (so he and my husband could share the same room). There was a $50 change fee. When my father-in-law was canceled from his first room, his excursions and waitlists were also canceled. Thankfully, she was able to re-book and re-waitlist him for those excursions. I had to pay for the re-booked excursion and will be reimbursed for the canceled excursion. While we were on the phone she emailed me proof of the canceled room, and the name change for the room we kept. I really appreciated this, as it allowed me to verify everything before we got off the phone. In total, the call took 1hr & 15min. Most of that time was spent on hold while she was waiting for managerial approval. Because we purchased platinum travel insurance through HAL, we will get a credit for 90% of the cruise price for the two canceled passengers, not including the cost of travel insurance. All-in-all it was way too time consuming, but she was very pleasant to work with and we got it done. I learned that once you are paid in full, you can't cancel or change names yourself, it has to be done on the phone with HAL. So, you were all correct, you have to call. I'm sad to not be going, but I'm thrilled the guys are going. They do an annual Father/Son trip every year and an alaskan cruise is the bucket list of trips for them. Very exciting. 🙂 Anyhoo, thanks again for everyones help. I really appreciate your time.
