We are on the June 4 cruise departing Rome on the Viva, and we received the same e-mail from NCL yesterday. We called NCL last night and the agent confirmed that this is the case. Our travel agent spoke with a supervisor today who also said that it was accurate. If the hot tubs are indeed unavailable this will be our last NCL cruise. This was a known issue, and had they informed us prior to our final payment, we would have changed cabins. The large balcony with private hot tub the reason we chose this cabin to begin with. I think this is dishonest and deceptive. Obviously they want to sell these very expensive cabins so they don’t disclose the fact that the tubs are not available as advertised.
We have take 3 Haven cruises since October 22- 1 Caribbean and 2 European cruises. On our last cruise, NCL booked our flights incorrectly and would not change them or refund them, so we had to buy flights to London on our own and then fight to get reimbursed 5 months later. The cruise itself and the staff were great; however, customer service, especially to frequent travelers is horrible. We will be changing to Regent.
