I have never been on a chartered cruise, but heard about them. Well I am now on one because a company gave it as a perk and I am so frustrated. I was asked to pick my room and pay the upgrade and that was all. Help! We are diamond+ and wonder if we will get points and benefits for this chartered cruise. I know it is not until December, but I am used to planning etc. Who do I speak with or contact to get any information? Thanks for any info you can give me.