We took a Viking Alaska Cruise in June. The trip was insured via Trip Mate sold by Viking. Our flight was impacted by the United Airlines meltdown. We were two days late getting to Vancouver and missed all of our two day pre-cruise extension. After filing a claim with Trip Mate we learned that Trip Mate ONLY pays for trip interruption for three reasons: 1. Weather. 2. Mechanical plane problem 3. Unannounced Strike.
ALL other reasons for a trip interruption are “not covered”. While the United problems started with weather in the North East, our flight (along with thousands more) from Denver to Vancouver was canceled because there was not a flight crew available. No flight crew is not covered by Trip Mate trip interruption so Trip Mate denied payment.
if you look at Trip Mate reviews anywhere online, you would never use Trip Mate in the future.
