We are onboard the Explorer of the seas at the moment.
Booked thru a travel agent , it is a popular one ,know I can't name them ,wish I could.
We checked with the agent about our onboard credit, assured that it would be on our account once we were onboard,or within the FIRST day or so.
We waited and waited, finally went to guest services who suggested we ring our agent.
Contacted them to be told that yes they were aware of the problem (There is 4 couples in the same situation as well, that we know of).
They aren't able to give us our onboard credit ,whilst we are onboard.
But we are required to spend the amount and then forward our account to them to be reimbursed... WHEN we arrive home.
I will be ringing in the morning and asking to speak to a supervisor. Refuse to talk to a call centre again.
I think being fobbed off when we ask for the obc ,that was part of our booking contract,which should be on our account this cruise,is not a satisfactory solution.
Deb (and Bob).