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About Neuhoftraveler

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  1. Yes. That's why I said "Maybe even." And that's why it occurred to me that if the Major could get someone like her to contact Cunard and tell them, "This is really too much," they might actually do something. In the US, some of the (surviving) newspapers run a weekly consumer-oriented travel column, and people will sometimes bring their complaints to those columnists who then contact the travel supplier with a view to writing up how successfully they solved the problem. If one of the major UK dailies has such a column, it might be something for the Major to try.
  2. This is beyond absurd. Bank transfers cost money (at least in the US they do.) Are they authorizing you to deduct that cost? And why Is an additional amount requested? Changes in exchange rates? If so, I can't imagine why Cunard shouldn't be made to eat the difference. This would make a great article for a syndicated travel journalist. You might consider finding one that tends to side with consumers. That often gets vendors' attention. Maybe even the editor of Cruise Critic?
  3. For those keepiing score: Full refund finally credited to our cc account for 31 May Norway cruise. Booking cancelled by us on 3 April after getting assurances from Cunard on "hardship" grounds (planned TA travel to UK already cancelled by Cunard, plus a lockdown order here at home) that a full refund would be made (no FCC), and then cruise totally cancelled by Cunard a few days later. Elapsed time: 76 calendar days. Better late than never. This included return air fare booked through Cunard. Good luck to all still waiting.
  4. My understanding is that EU law continues to apply in the UK until 31 December 2020 (the "transition period"). Is that incorrect?
  5. For those keeping score and/or counting the days, today my US credit card issuer notified me that on June 6 my account was credited with a full refund on our cancelled May 13 TA. Both the cancellation and the refund request were on March 30, so the interval was 68 days. The booking was made through a US travel agent, who submitted the refund request on my behalf. Still waiting for the refund on our May 31 QV Norway cruise, which we cancelled April 3 on the basis of a promised full refund, in anticipation of Cunard eventually pulling the plug (as it did just a few days later).
  6. My understanding is that those who cancelled because of the pandemic before Cunard pulled the plug are getting their deposits and any other payments refunded. I haven't been tabulating the posts here or on the predecessor thread, but has anyone cancelling since the official pandemic declaration been denied (I don't mean delayed) a full refund? At my request, my TA managed to get through to Cunard (US) today. She was told that the promised 60 days will be up to 90 days. For those keeping score, our sailings were to be May 13 and May 31. Cunard cancelled the first on March 30,
  7. Your trip insurance probably includes coverage for being "quarantined." You might talk to your insurance agent/issuer and ask whether being excluded from the country or port of departure would be a covered risk.
  8. If Cunard cancel the cruise, they have no legal basis for keeping your money. If all else fails (or maybe even if it doesn't) your credit card agreement probably obligates the card issuer to reverse the charge. The passage of time since you put down the deposit should not be an issue. Any time limit stated for disputing charges is meant for the typical case of a goods purchase for immediate delivery, not for something in the distant future. The only effect of the stated time limit is to require review and approval of your claim by a human being rather than automatic clearance by
  9. If it's any consolation, I assure you that you would not want to be in New York today.
  10. It seems to me that both of the points made above are correct -- paying current expenses out of current cash flow is the way business often if not usually or always is done, but that doesn't make it morally OK. If what Cunard was promising in return for the current cash flow was using future cash flow to pay future "investment profits" rather than future cruise operating expenses, it would be called a Ponzi scheme. As to trust accounts or escrow accounts, the only businesses I know of that use them (much less required by law to use them) to hold customer prepayments for future ser
  11. My understanding has been that Cunard do not actually ticket return flights until 45 days prior to cruise departure (if not flight departure). So I'm puzzled by the idea of air cancellation fees for return flights following an August 2020 cruise. FWIW, my own cancellation notification from Cunard for a late May cruise, which I cancelled more than 45 days prior to scheduled sailing (shortly before Cunard cancelled the cruise), shows no cancellation fees of any kind.
  12. On a different aspect than the most recent posts: Would someone kindly update me on the current UK rules and restrictions on US tourists entering the UK?
  13. Would you mind telling us the name of your insurance company? That might be helpful to others trying to get premiums refunded.
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