Jump to content
Cruise Critic Community


  • Content Count

  • Joined

About CleverScubaCruiser

  • Rank
    Cool Cruiser

About Me

  • Location
  • Interests
    Scuba, underwater videography, biking, travel, reading
  • Favorite Cruise Line(s)
    Oceania, Holland America
  • Favorite Cruise Destination Or Port of Call

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. Our receipt showed that we had rented cabana 2 for all three sea days.
  2. We've just returned from a 9 night sailing on the Koningsdam. While we enjoyed the cruise and found the Koningsdam to be a comfortable ship there was one thing that we found particularly aggravating - they overbook cabanas (at least on the Koningsdam). Since we only wanted to rent a cabana on the three sea days we had to wait until we were aboard ship to do it. Upon boarding we immediately went to Guest Services and booked cabana 2 for all three days. They took our card, entered the appropriate information, charged our account, and handed us a receipt showing the days and cabana number. Everything was fine for the first and second sea days. The cabana workers showed us to our cabana, made sure we had everything, filled the ice bucket and fruit bowl, and took our orders for lunch. At our selected lunch time, they brought our meals and gave us the option of eating in the cabana or using one of the tables. In the afternoon, they served champagne, frozen grapes, and chocolate covered strawberries. The only downside on these two days was having to partially draw the curtains and block the view of the ocean to prevent overexposure to the sun. When we arrived on the third sea day we discovered another couple already in our cabana. We had to wait for some time before finally catching a cabana worker (one who had taken care of us on the earlier two days). We pointed out that our cabana was occupied and he stated that the other couple had indeed rented it. He told us that they often overbook cabanas and implied that we were out of luck. When we pressed him he agreed to call his supervisor. His supervisor's solution was to offer to move us to a different cabana (number 10) overlooking the roof of the pool - one that we had rejected when we made our initial selection. They were at a loss when we said that was unacceptable. Finally another couple who had overheard our discussion, offered to move from their cabana (20) to cabana 10. We agreed even though we knew we would once again be on the sunny side. What we didn't know was that cabana 20 was in disrepair with pieces hanging down exposing parts of the structure in serious need of pressure washing or replacing. We spent our last sea day in that cabana but the overall experience was less than expected (and paid for). My advice if you choose to book a cabana, is to view it as a maybe and not a definite. Plan to arrive early just in case they give it to someone else before you get there. I view this as a very bad practice for Holland America. It definitely lowered our opinion of the cruise line and it really doesn't make sense. After all, they already have your money for the day in the cabana.
  • Create New...