travelerpair
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Posts posted by travelerpair
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Especially in my fave aft PH!
We could have a conflict if this is the PH you like too. Love all the room!
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Why on earth would I "try to get away with it"! I am merely trying to find out if others were allowed to have them because I cannot find anything in writing on NCL's website that is steamer specific. I know irons are not allowed.
We just returned in Nov. and I always bring my steamer. Small and it has as removable steam spout. Never had a problem and have sailed out of various ports of embarkation. Not as dangerous as the smokers who still go out on the balcony. Mine turns itself off. Good luck.
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Currently on hold for 38 minutes and counting.....
It's been a month since disembarkation and emailing form...
I could have sworn I read about a direct phone line to that exact department but I can't seem to find it. Any help is appreciated.
I have been waiting for over a month also. Have case #, and gave up trying to speak with a person. Wait times way over what is acceptable for customer service. I am going to try the exec office #
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Kazu & Roger - You both hit the nail with your heads! For those who submitted negative assessments on the final cruise survey, O has our names, cabin numbers, email and mailing addresses on file. Has anyone heard a peep from Miami? Thought not.
Forget the anonymity of the Internet with posters here. O has information on file to respond in a prompt, responsible and concerned manner to the many who were asked to share their opinion and subsequently wrote extensively of their displeasure.
That's called customer service - acknowledge Riviera in Nov & Dec was not representative of the product O prides itself on. Tell us corrective steps are being undertaken to address the problems and the expectation is those problems will not recur.
I believe the biggest room in the world is room for improvement. But O's silence today (weeks after our cruises concluded) and the widespread indifference onboard telegraph a company that either could care less or has sadly lost its way.
We have just booked our first O cruise and I have been looking at the many topics about O. They are now under the NCL group and I hope they have not fallen into the "customer is in the way" mode of guest service. I am going to check with my TA to see if this could be a new business model for them. Please let me hear someone say they came to their senses and did something positive for their many passengers.
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Unless I misread it, the gunman was under the flight path of the aircraft arriving at SAN. He was during that time, taking random shots at persons and property around him. Because of the hills approaching SAN runway, the aircraft are at best 3 or 4 hundred feet over the buildings, including the one he was in or on. No way in the world would an aircraft, knowing the situation, would consider "taking a chance" and fly" over the gunman. SAN is already one of the most physically difficult airports to land at.
One shot and 100's of lives lost on an aircraft alone. What other choice but to stop air traffic. No pilot would chance the lives of his passengers and crew to the whims of a gun nut. Sorry for all who chanced missing a long cruise to the same day arrival. The early pier close is another issue.
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How does this help the OP, they didn't ask your opinion regarding tipping.
I would dispute the charge on your credit card. You bring up a troubling aspect to my tipping in January. I plan to remove the auto tips and tip breakfast , lunch and cabin attendant in cash. I already paid 18% for 7 nights of specialty restaurants and don't care to double tip. I'm concerned if i don't get the credit back and have tipped in cash then I've really double tipped, way to much.
If you are cruising in January go and get the form right away. Disputing part of a charge on your credit card is iffy. We also had the auto 18% on all of our UBP and UDP and left additional cash. We had a suite venue for breakfast and lunch and used it. Left cash for the staff there. Last night after 30 days of trying we received a response and and case #. Maybe the post helped. Enjoy you cruise we did, just not the added charges.
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This really isn't pertinent to the topic at hand, and is your speculative opinion and not substantiated fact.
OP, curious, did your form include a fax number? What form # is in the upper right of the page?
Our form # 36. I got the fax# for guest services from them and they deny ever receiving any of the faxes sent. However, last night I received a case # and a supposed refund in 2 weeks. I know that with the automatic gratuities being added to many of the bills many passengers are opting out of additional service charges. A former employee of NCL (left for another cruise line) said that the managers benefit mostly from the pool. Change happens, but treating repeat clients poorly is never the answer. Someone at NCL must follow Cruise Critic.
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Don't give up. Keep us posted!
Someone at NCL must watch Cruise Critic and last night an email with a case # appeared. Moving forward at least. I am waiting to see if others from our cruise will get the same results. I thank everyone who gave advise, as this is what I was looking for. Sad that so many useless posts follow a thread about almost everything. People have valid issues and I wonder if all of these posters just take abuse from a vendor and think it is fine to be charged for nothing of value.
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Ugh.
I have to change cruise lines going forward. It's a shame, really, because we're Gold Latitudes, which isn't as high as many of you, but we're good customers. Anybody who knows anything about business knows it's much harder & far more expensive to get a new customer then to make an existing customer happy.
Booked a GTY cabin with UBP promotion about 10 months ago for a cruise in a few weeks. NCL has had my money for a long time.
Over the course of the last few days the price has dropped about $100 pp and NCL is now offering 2 complimentary promotions for new bookings. My ship is not sailing full as of today.
I called to see if NCL would do anything for me, even so much as dinner for 2 in one specialty restaurant or some Wi-Fi minutes, even moving my cabin from a BD to a nicer room. The way I see it, the new people are getting almost $500 more in benefits then I am receiving, plus NCL had use of my money.
The customer service rep was sweet as she politely informed me there was nothing she could do. I asked to be transferred to a manager. He was snide. Not a good quality in a customer service rep.
Has anybody had success in getting NCL to provide any concessions under these circumstances? I know what I'm going to talk about at my CC meeting on board! Because I know some NCL rep will make the announcement if anything on board is a problem to let them know before I come here and post. I doubt anything will be resolved to my satisfaction but I don't understand a business model which antagonizes customers & punishes early booking.
Every other cruise line I have ever sailed does something to make the customer happy. NCL could care less. In the past I was usually the one booking last minute so I didn't have to deal with these kinds of issues but this type of cavalier treatment is going to drive me to another line.
You are correct. Just your past cruises should show you are not just a price shopper and will go anywhere. Do you use a travel agent or do you have a personal cruise consultant? Either should be able to do something for you. If not write to the guest services. I wish you good luck. My recent experience with NCL has been less than expected. I am a Latitudes Platinum and that doesn't seem to count for anything now. There are many other choices and I have been treated better after 3 cruises on 2 other cruise lines. NCL has changed and not for the better.
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I would call them and fax it to them when were the phone and ask them to email me my case # and:
https://www.ncl.com/case-submission
Thank you for the info. I am going to try the email you provided. Mine all went to service chgs etc. Never received a response. Hard to believe it was not received. Scanned doc reads when forwarded to friends to proof and the fax showed received. Will keep trying
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I have not been on a cruise with NCL since this change, however, I know that my sister and her husband did exactly this after a recent cruise with NCL. They received the form from guest services on the ship and were able to fax it to NCL. I believe that they did talk to NCL corporate in Miami before faxing the form; I got the impression that there is more than one fax number. I have also heard that guest services in Miami can email the form to you if you do not receive it onboard the ship. They got a refund to their credit card in just a little less than 4 weeks from the date that they originally faxed the form to NCL, so 90 days seems excessive.
On a side note, I just have to say that I don't understand why some posters always have to be so rude and insulting in their posts here. Everyone is entitled to their opinion and we all have the right to disagree with each other, but I do not understand the common trend on these forums of people taking the stance that their opinion is singularly correct and anyone that disagrees with them must be wrong and stupid. It is certainly okay to share your view and opinion on this forum whatever that may be, but why can't we all do that in a respectful and articulate way?
Also, I do not understand why everyone is insulting the OP because they stayed in a suite and why they are making assumptions about their character and motivation is beyond me. :confused:
My personal opinion is that while I understand the DSC and the reasons for the change, I do prefer the old system of tipping staff separately in cash. I do not agree with the new policy of charging suite guests more than other passengers when their butler and concierge are tipped separately.
Everyone is welcome to disagree of course but let's not make assumptions about others or be rude, I really wish that CC's NCL boards were a friendlier, less hostile, place to post in general.
Thank you for your post. I will try to get another fax # for guest relations tomorrow and give it a try. Some of the responses were so far off topic that they were a waste of space. As of right now we are still waiting for any response from NCL. All things being equal a service charge would be fine and for the suites it should be higher. If you use the MDR and the buffet I could understand. However, I do not feel I am responsible for paying salaries of staff. Charge more up front and then I will make a choice of which cruise line to choose.
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Yes, $2000 more. Considering we only paid $3000 for the original 7 day cruise, then an additional $50 to change to the 14 days, $2000 to spend 14 days in the Haven was a steal.
I did not receive an email, I just called 1-800-625-4309.
The 2 bdr is great and having the extra room is wonderful. 2 bathrooms is the bonus. Enjoy you got a great deal.
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Did you try to resolve your Service Charge issues while you were on the ship?
Yes, all they give you is the form and tell you to follow the instructions.
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Did your email request include the form gotten from front desk? That's required.
Yes, the form was given to us and the instructions followed. The email has been sent 8 times. I have gotten the fax # for guest relations and send 5 copies. There are people who do not have internet access (believe it) so a fax # is necessary.
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Whether any of us like it or not NCL changed the procedure for requesting a refund of the service charges, probably in response to the number of people requesting a refund onboard because of all the recent changes. In any event the new procedure involves picking up a form at Guest Services and sending it in. It is my understanding that one need not articulate a reason for the reduction/removal.
This is just a guess but I'm going to go out on a limb and say that NCL has probably been flooded with such requests because overall the new system is easier and one can request the reduction from the privacy of one's home instead of waiting on line to do it onboard. If that is so then I am also going to guess that NCL is coming up with a new procedure to cut down on the number of requests that they are getting. Again, just a guess.
This is the most likely answer to non response from NCL. Our credit card company has been hearing complaints from many other card holders about this same issue. The form does ask for a reason and the only one the credit card company requires is that this is not a valid charge unless you requested it. A valid charge is one you cannot remove. If you cannot remove it then it should be added to the cruise fare.
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If the gem slides are not operational for my Jan 2 cruise I am requesting a$10 each refund or $30
Why. Because of the lack of service and promised amenities. Plus the pool crew had less work to do
$30 is chump change but I'm within my rights as I received less pool deck service than promised
And I think Ncl needs to see the point I am making
And please don't bother debating my comments because I'm tired of Ncl under fdr and want them to know it
Thank you for making the statement that counts. Lack of service and promised amenities. It is not the money it is taking advantage of passengers. Raise the prices if you need to pay your employees more, but don't try to make more from your passengers for nothing in return. I was told by another passenger that at one time you could remove any amount of the service charges with no problem on board. Seems that did not work well for NCL.
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:):)
If you are going to be rude to people at least use the correct words so you don't look even worse than you already do. "Tooth Fairy".Thank you. If the person who meant tooth fairy had read the OP perhaps they would have understood. Not even knowing why I requested a refund. Gotta love some of these people
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I travel in suites also. Why do you want to remove the DSC? You had bad service?
As you know the SC is the highest for suites. We had OBC and our invoice/itinerary to show it. It disappeared while we were on board and the guest services blamed it on our travel agent. The agent was on vacation and no one in their office had done anything to our booking. The run around we got on board was classic. The booking was made directly with NCL not our travel agent. This is bad service
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Agreed. Probably was a person who called after final payment and the cabin was lower and demanded a suite and now wants to take advantage of getting a refund on top of it. LOL.
Gotta love the systems workers.
Sorry, but we are platinum latitudes and have always been in a suite. Please note that when you are in a suite your butler is the person who gives you service, controls the cabin stewards and the concierge handles a lot more. They are not part of the pool. I do not demand and to insult without information means you are a troll. Read, understand then comment
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And so how do you think the room stewards and support staff get paid, by the tooth ferry.
It's my belief that if you cant afford to tip the maybe people should stick to camping.
NOW PASS THE POPCORN!
Sorry, but cash given directly counts. And We Did. At the start and at the end. Perhaps a note from someone who knows that the big portion of the service charge goes to the managers who do not do the work. Know b/4 you speak.
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Going on 90 days and I have tried everything starting with the email request and no refund. I have called the extension of my former personal cruise consultant and gotten nowhere, sent a fax to Guest Relations (a joke) tried calling and ran out of time waiting. We were suite passengers and used cash to tip every time we drank or ate. We tipped our butler and cabin steward in cash. We used cash to tip our concierge. Never went near the buffet or MDR, because we had the UDP. Butlers and concierge are not part of the pool of tips and they are the people who take care of suite passengers. Just like to know if anyone has been successful in receiving a refund.
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One side of the story. Let's hear out the other side before we judge.
From my experience with NCL guest services there is no other side. I believe they put the staff who passes a "how rude can you be" test on this desk. We cruise as suite passengers and have had charges to our account when we had the UDP and restaurant charges when we had the UDP and that is just a sample. Also ever had your OBC removed when you have the copy of you invoice? Time standing at a desk when no one can resolve a problem is not a way to spend a vacation.
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Prepay your gratuities before they go up again!
Why would you prepay? You can adjust the amount anytime you choose. Turning over money for service you have not received seems like a bad choice. We have sailed on the same ship and had wonderful service and the next time the worst. Getting a refund should be an experience.
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Have you ever tried to reduce or remove DSC? If so, did they actually ask the questions that you say "they will ask"? And did the questions they ask have any bearing on your ability to adjust DSC? Or if you haven't tried to adjust it, how do you know what "they will ask"?
Or are you just making stuff up?
We usually have a suite, so we have cancelled the amount all together or adjusted it. We had attitude, but only were asked Why? Replied that we tip in cash when served.
Service Charge Phone Number?
in Norwegian Cruise Line
Posted
New system is a mess. Going up the ladder have waited since 11-2015. Tired of average 30 to 45 minute wait time with no valid action on NCL's part. Even my CC company knows about the lack of response. Very bad system.