We were on the 21-December sailing on the Breakaway. Three major complaints. Any guidance on how to reach out to NCL Customer Service?
1. We were diverted to Nassau instead of their private island. My complaint is with the communication of this change. NCL Guest Services on board said it was communicated to us on Friday. I never saw an email or received a phone call.
2. Shore Excursion on Cozumel. We booked the Chichen (sp.) Airplane Tour. We were told on shore in Cozumel that the 8 seater plane had a mechanical issue so they switched to a 5 seater. They did the switch the night before and NCL Breakaway Shore Excursion Team was aware of this switch the night before. When ended volunteering to cancel, but it was too late to book another shore excursion.
3. Our excursion in Jamaica was supposed to return to the ship at 2:30 pm so we planned to spend the afternoon doing stuff on the ship. It returned at 5:30 pm. The reason for delay was we left late from the excursion because the tour guide made the decision to leave late.
What would you do?