I am concerned that I will be able to book the activities that you can only book on the ship. I had everything ready to go on the original check in date and was checked in within five minutes. For the new check in date, I will not have access to the internet.
Being in Client Satisfaction position at work, if a client had a complaint like this I would have taken ownership of it, not like the Royal Caribbean employee in Guest Resolution Department kept saying it is not my problem. His comments do not speak well for taking ownership resolving issues. If I said something like that I work, I would be coached and reprimanded.