I followed a claim in May for our Windstar (Star Breeze) Alaskan cruise that we had to cancel. When I check the status, it says "assigned" and "not yet in progress". Have made repeated phone calls and have sent emails which generate a "form" letter in reply. I spoke to Windstar rep today and was told that they only contract with AON and beyond that, they can't help us. It's really a shame as we have taken 9 cruises on Windstar. I am going to try one more attempt, sending an email to guest services at Windstar. My husband and I have decided that our last trip (returned 2 weeks ago) which was fabulous in Tahiti will be our last with Windstar. The crew and service on board is outstanding. However, dealing with corporate is not a pleasant experience.
