supergran

Just got off Adventure and there was a box of tissues fitted in the bathroom. We had two tablets if soap and a container of body wash fitted in the shower. No shower cap, body lotion or separate shampoo or conditioner.if you are in a suite you get more toiletries I believe.

I am on the Port side going from Ft. Lauderdale to Southampton next May. Did you find you had a lack of sun on the port side? Or was it okay? I understand the Port side gets less sun, but I am more interested in seeing a sunset than a sunrise....given I plan to sleep until noon everyday.

We were out and about in the daytime but when back in the cabin from say 6pm onwards we would sit out until it was time to get ready for dinner, and some evenings we had a late night cuppa at 11pm or later out there. Watching the sunset was lovely. We only had two chairs and a table so we couldn't sunbathe but it was quite sunny and we were so pleased with the upgrade.

We just arrived home from the Adventure of the seas transatlantic from San Juan. Thanks to the upgrade fairy we had a balcony on deck seven on the port side. We sat on the balcony every day up until the day before Southampton. There were people around the outdoor pool but that was too cold for us and the balcony was more sheltered. We usually book an inside but were spoilt this cruise.

I am happy to report that the future cruise deposit money was refunded to our credit account while we were away on our Ventura cruise. We spoke to the ladies on the FC booking desk and tried to clarify the rules. At the moment on Ventura you can pay a FCD and it will be valid on all cruises except those using Tesco clubcard vouchers. The letter they give you still says not to be used with net fares. She explained that a net fare is one where P & O find themselves with lots of unsold cabin for a particular cruise. They then sell these off to various travel agents for 'cost' price and then the agent sells them cheaply to fill the ship. Full cabins mean profit from onboard spend rather than fares, but it's still profit.

For Auld Reekie.

Having been told we could not use our FCD for our next cruise my husband wrote again to P & O to say he accepted that we would not receive the promised onboard credit but we wanted our deposit allowed as OBC or our money back. We received a letter yesterday saying 'I am sorry that you are unhappy that the benefits cannot be applied to the above booking reference, the reason this cannot be done is due to the promotional offer that you have booked.' To me this implies that unless we book at brochure price we will never get the promised OBC. The letter goes on to say that we can't have our deposit money as OBC but they will refund it and cancel any reference to FCD. I had to phone and confirm that this was acceptable and when I did the woman I spoke to told me I couldn't have a refund. She wanted to extend the time that we had to choose and book another cruise. I told her I had this letter and to get on with arranging the refund. She says our deposit will be refunded to our credit card. I'll keep you informed.

That's what I would like explained as well! Maybe someone on here could enlighten us.

Hi cheshirepen

We were not expecting £100 but we were expecting £50 for a booking of 14 nights. We were not even getting the money we paid as a deposit credited against our cruise. Nobody mentioned a net fare. P & O said that the cruise was too cheap so we couldn't have the OBC, fair enough but to hang on to my money is not on. Having booked and paid for a cruise, cheap or not, I probably won't book another this year, especially as I have a wedding to pay for. Someone posted earlier that they had booked two cruises and not been allowed to use the money they had already paid to reduce the balance on either.Also they have changed the wording of the letter since we paid our money last year.

No response from P& O so we have sent our correspondence to Trading standards. Hope e get some advice as to how to proceed.

Perhaps we should ask for a list of cruises that we can use FCD on. Seems like it may onlybe allowed on full price cruises. Wonder what Trading standards would say?

Hi southwinds,

I don't intend to spend my holiday moaning at the girl on the future cruise desk but I do intend to ask her for the 'rules' so I don't get caught out on another occasion. My husband has written to P & O and someone from Head office phoned him with their explanation which he was not satisfied with. Basically the letter they send now when they confirm that you have made a FCD is not the same letter that we received. The new one talks about Tesco clubcard vouchers but there is no mention of these in our letter. Seems like they have reviewed the terms after we paid our money. I think they should refund my FCD if they are not going to accept it on this cruise. How do we know that they won't say the same thing if we book another one?

Hello southwinds,

It is not the agents fault that our details were not on P & O system correctly. P & O had my husbands first name with my middle name and surname and his Portunus number. When my husband spoke to them they didn't say it was too late to apply the prepaid deposit, they said we couldn't have it because the cruise was being sold too cheaply to qualify. That would have been the case whoever we booked with as all the agents were very similar prices. They are making the offer on the 2 and 3 night cruises so why not on the one we booked? I just want my own money back and I'm not prepared to book a cruise by Sept to get it.

Hello, could those who have used Thenford and royston give me some idea of the cost per person or per tour. Thank you.

On page two of this thread it says it's a five minute drive from the port to the

falls. Anyone know if it is possible to walk this or not?

We used http://www.zippyshuttle.net to take 4 of us from LAX to the Queen Mary hotel at Long Beach and to pick us up after our cruise to take us from San Pedro back to LAX. The cost for a large taxi/ mini bus was $140 round trip including gratuity,or $75 one way.

Thank you Curt.

I have e-mailed sunseekers tours to ask what time pick up would be but I haven't had a reply yet.

We would like to do a tour on the day before our cruise but we are staying at the Queen Mary hotel. Will any tour company pick us up from there, or if not where is the nearest pick up place, and how do we get there please?