I would appreciate it if someone who has been on MSC before could help me. My son is scheduled for this cruise and has no boarding documents as they are still showing on line he has not fully checked in. He has completed everything and spoke on the phone with them last week and they said he was checked in and the portal would update. As of today, not updated. He has called numerous times trying to get someone to help him and they keep putting him on hold and then disconnecting after 1 hour of hold time. We are/were avid cruisers and have never had this type of thing happen on any other cruise. I do not know what to advise him to do if he cannot connect with someone. His boarding time is 8 am so he is one of the first and as of right now he has no documents.. or luggage tags etc. Just looking for someone who could point me in the right direction of what he should do on this particular cruise line. Thank you so much!!!