My husband and I booked a balcony (BF) guarantee for an upcoming cruise. At this point, it's only a $200 deposit; the rest is due in April. During a chat with Princess about a potential price reduction, we were told that a mini-suite would only cost us $100 more per person, so my husband requested that upgrade. After waiting for quite some time, he was told by the agent that she was having trouble...and that we should call. The person I spoke with told me that Princess won't do an upgrade from a guarantee unless that reservation is first canceled. We don't wish to do this because we will lose our air arrangements.
TLDR: Hs anyone else heard the policy about not being allowed to upgrade from a guarantee booking?
