I am beyond frustrated with HAL and Lufthansa, other each continuing to point fingers at each other over the past several weeks. My wife and I are booked on the 14-Day Best of Norway leaving Amsterdam on July 10. Several weeks ago, I went on HAL website to check on flights and seat assignments. I was unable select seat assignments on Lufthansa flights from MIA to AMS. After talking with HAL representative, I was told that electronic tickets had been issued, but that I may need to contact airline directly to pay for an advance seat selection. So as advised, I contacted Lufthansa and was told that they could not help me since HAL had not yet issued tickets, even though Lufthansa website shows electronic ticket numbers. I contacted Lufthansa again yesterday, and was again told that they could not assign seats until HAL issued tickets, even though electronic ticket numbers still on their website. Lufthansa representative seemed not to really know any details and just simply told me I needed to resolve with HAL or travel agent. She then placed on hold and was suddenly disconnected after 10 minutes. I subsequently contacted HAL, and after being on hold for 70 minutes, the HAL representative seemed lost and unable to assist me. She told me to contact Bookings tomorrow at a specific phone number, even those I selected appropriate phone prompts to connect me to flight reservations.
In addition, the HAL website for my booking says that Express Docs (boarding passes) will be available on-line for printout on approximately May 26. Since it does say approximately, I waited one week and asked same HAL representative why I still could not access and printout. At my prompting, she verified that I had completed check-in and that final payment was made, so she did not know why I could not access at this time. As such, she told me the assigned boarding time and group and again told me to contact phone number for HAL Bookings.
Has anyone else had either of these issues. Frankly, I am at my wits end and just about ready to cancel and say goodbye to HAL forever if Travel Agent can’t resolve today.
