We have cruised with Ponant twice and used a travel agency for expedition cruises. They did a great job on the first expedition cruise and were worse than awful for the second expedition cruise. We are planning to book two new Ponant expedition cruises. (We have cruised about 28 times with a different cruise line, but typically book direct). Looking for opinions/experiences on booking direct with Ponant, or with an expedition travel agency, or with our small town travel agency with no Ponant experience, or with national cruise travel agency.
What has worked for you? all opinions welcome!