Roxycat13

Just an update on my situation and the Princess Call centre. After numerous calls and phone trees I was promised some type of form would be sent to me to be filled out for a reimbursement via cheque. Nothing has arrived via mail or email. I am calling again and they have no record of this promise! I have also put in a dispute with VISA. I see there is a thread on how bad the call centre is!!! This is exactly my experience. I am now at the point of the principle of the issue and will not give up as I feel it is a blatant attempt on Princess' part to scam us out of any last dollar that they can get away with. If they had rectified the situation I would not be left to this conclusion. It is a shame as prior to this I recommended Princess to friends. Will now be making sure they don't waste their money!

Our account showed a total of $0 when we left the boat. It was only on my VISA bill that I see the double billing. I have put a dispute in with VISA so the will contact Princess directly.

It showed up on our account as $70 but we figured it was the original charge. It was only when we noticed on our credit card was billed for $140 that we realized it was a double charge. This happened the last two times! Small amount of money, but frustrating to pay extra when we our meal was sub-standard and of less quality than the main dining room!

Has anyone had problems with booking dine my way reservations prior to cruising and then getting your credit card charged once prior to the cruise and then the day you use the reservation? This has happened the last three cruises. Getting it rectified is almost impossible. I was on hold two days ago for two hours to be told the invoice dept was closed and they couldn't credit my card. They could give me a cruise credit though. We are not interested as we will never use Princess again. Today I have been on hold for 1.5 hours after giving my information repeated times and transferred twice! I can't find a non-phone way to rectify this! Any help is appreciated,

Not sure if this is too old a thread - but just came off the Crown Princess for an Alaska Cruise. The bed was worse than a 1 star hotel. Complained and the new mattress was no better. Ended up sleeping on a baby cot mattress. Not really the fun vacation we had planned ! Not impressed with Princess and their customer service on the bed situation. I am a 110 lb fit woman and sunk at least ten inches into the mattress. My husband was stoic at the beginning but started to have back issues too. Wanted to warn people who may prefer not to sleep in a hammock on their cruise 🙂