thecatcher

0k finally got my refund today for my cancelled cruise of 23 March. There is a disconnect in communication between customer services and the refunders that has added to my frustration. This does P&O no credit at all.

Now transferred to Refund Received

As P&O have notified me that my refund was going to be made 5 days ago I go through my usual daily ritual of checking my credit card account knowing full well that the refund won't be there. My sail date was 23 March. This might be happening with other cruise lines but P&O have lost a customer.

As it's 60 days since our cancelled cruise sail date and still no refund I thought I'd give P&O a gee up email. it seems that the old customer services mail box is full up, no surprise there then.

Significant that no one has replied.

I hope you're right. My TA doesn't seem at all interested in processing my request for a refund. P&O will not tell if the refund offer is still on as more recent emails on the subject don't mention a refund. I contacted my Travel Insurer about a claim and they said as P&O had offered a credit the TI would not pay a claim.

Has anyone managed to contact P&O on 0344 338 8636 re. 70+ cruises? Always busy.