Geo1688

Thanks! Will try them out tomorrow.

Can they do anything on my behalf?

So I double checked my booking information and I actually stayed in a Vista Suite with Verandah so I guess these are supposed to come with binoculars? Called to follow up today and was told that ship management hasn’t responded to their email and would follow up with ship management again on my behalf. Since they already did so last week, I thought they were reaching out to HAL mgmt yesterday. It’s ridiculous to have multiple back and forth with the ship about the same thing, that I did not take the binoculars.

Yeah, I filled a dispute today on my cc for the 200 dollars. Hopefully it helps.

Thanks everyone! I am pretty sure the binoculars were never in my stateroom to begin with as we opened every closet and storage space to see where we could store our belongings. I guess it’s a good idea to have a checklist of what should be included and have the stateroom attendants to sign off if something isn’t there. Hopefully they resolve my issue timely.

My family and our friends all stayed in verandah rooms. To imply that I would steal a used binocular after spending over 7k on the trip is annoying. Will update when I hear back from them.

Recently returned from an Alaska cruise on the koningsdam and was charged 200 for sale of general supplies after disembarkation. I called guest relations and was told it was for the binoculars in my stateroom. We did not take any binoculars and were not even aware there was a binoculars in the stateroom until I spoke with a couple of other families after the cruise that there was one in their staterooms. After relaying this to guest relations, they indicated they would refund the charge if the koningsdam also agrees. Called this morning and was told that the koningsdam cabin crew insists there was one in my stateroom during my stay, which means they are saying I stole it. Now they have to work with mgmt to see if they can authorize a refund for something that I did not take like it is a favor for me. Pretty disappointed. Has anyone else also encountered this before? Overall, while the cruise experience itself was good, this billing issue is ruining all good will I have towards Holland America.