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  1. Really, is this the "My way or the Highway" mentality. When Princess 1st cancelled their cruises, they knew how many people would be affected. To get refunds, first it was 30 days, then 60 days, then 90 days. Princess is the one who is constantly changing the rules.While I understand the reduced staff issue, perhaps some of the "top executives" need to start doing some of the work to help those who were promised a refund. Think back as to the leniency that was offered to the cruise line customers if they were a few days late on making final payment, were they given any "breaks"? Exactly how lo
  2. No I have more important issues I am dealing with right now.
  3. Unfortunately it was an acute flare up in 2019 or she wouldn’t have needed the emergency brain surgery. The whole point of my original post was to show how Princess operates. There are some things that are not within our control, like brain surgery, or Coronavirus, but the idea of not being able to use FCC for uncontrollable circumstances , I should be allowed to get a refund. They have had my money since December 2018, probably rebooked my cabin for the 2019 Cruise and I have absolutely nothing to show for it except a $7600 loss. I am only requesting that I get back what I paid since I receiv
  4. To answer rocketman275 that is legalize for "we don't care about what happens to you". Contracts don't automatically take away the concept of value received equitable [ ek-wi-tuh-buhl ]SHOW IPA SEE SYNONYMS FOR equitable ON THESAURUS.COM adjective characterized by equity or fairness; just and right; fair; reasonable: equitable treatment of all citizens. Law. pertaining to or valid in equity. pertaining to the system of equity, as distinguished from the common law.
  5. One of the lessons this experience has taught me is not to so naive as to believe that businesses and people who run those businesses will do the right thing. Instead of making the insurance company, that Princess uses for their insurance, spend the manpower, time and money to my possible legal challenge, I took the high road and said "they will do the right thing" down the road if there is a problem. As for their denying the claim, her brain tumor was probably there since birth, so it was always a preexisting condition.
  6. Letter submitted to Customer Relations My wife and I have a rather unique situation that I need help in solving. Let me start out by stating that my wife and I are both Captains Circle Platinum members, have been loyal clients of Princess Cruises for many years and are shareholders in Carnival Cruise Lines, your parent company. In March of 2019 we were booked on a 15 day Panama Canal Cruise. Approximately 2 weeks prior to the cruise, my wife underwent emergency brain surgery. We had the Platinum Insurance and we submitted a claim to the AON Insurance Company for a refund. They denied
  7. 1gizmo, you should not post information about type 2 that is misleading, Type 2 diabetics can also require insulin. I know this for a fact because I am one. I didn’t have to take insulin for the 1st 25 years of Type 2 but finally I need a insulin shot to control my blood sugars. By taking insulin you do not automatically become a Type 1.
  8. I have spoken with 4 representatives of Princess and none of them can give me a definitive answer. Two of them were not even aware of the April 14 statement from Princess that has been posted here. They definitely will not put anything in writing.
  9. While I appreciate all the information I gained from these replies , it seems like a lot of them are off topic and dealing with Gift Cards refund. Since I did not get any discount using Gift Cards and I am not looking to profit from the discount associated with Gift cards, I just need more info on getting a cash refund since due to the new health rules I won't be able to use the FCC. Thank you
  10. We had to cancel a 2019 cruise due to a medical emergency, rebooked the same cruise for 2020 that was cancelled.
  11. Anybody have any experience or knowledge about whether Princess can refuse to refund the money for a cruise that was paid for entirely with FCC, but was cancelled by Princess? Specifically if Princess will not allow a person who is over 70 with diabetes to cruise in the future without a doctor’s form. It would seem that if Princess indeed will require such a form and if the doctor will not sign it, that they are basically saying, “we have your money that you paid for a cruise for in the form of FCC, but we won’t let you use it”. Doesn’t sound fair and equitable to me.
  12. Just saw this as well. What good is Cruise Credit if you can't cruise due to a "chronic medical condition" "If you meet any of these criteria, please contact Princess as soon as possible, definitely before you travel to the terminal for embarkation. If you’re unable to sail because of these restrictions, you’ll receive a full cruise credit."
  13. What exactly is a "underlying, severe, chronic medical condition"?? Enhancing Health Requirements We will deny boarding to guests and crew if they: Have been in contact with a suspected or confirmed case of COVID-19 or a person being monitored for COVID-19. Are suffering from a fever or flu-like symptoms prior to embarkation. Have an underlying, severe, chronic medical condition.
  14. I got a call today from Princess regarding a refund for my independent air fare for a Princess cancelled cruise. I had filled out a form for reimbursement, not realizing at the time, I had purchased separate air insurance. I had filed a separate claim with Princess approximately 30 days ago. I have since received the airfare back to my credit card for the flight from the insurance company. I informed the representative from Princess that I got my money back. I then asked the status of my refund for the actual cruise. She said that part of getting money back was being handled by a different gro
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