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  1. Hi. I'm pretty sure you're entitled to a 100% refund as BA cancelled the flight. That's what I had. Did you phone BA reservations to request the refund or was it a third-party who is charging a fee of £600 for arranging it? I'm sure someone on here will be able to advise you if that is the case. If not your credit card bank should be able to get you the full refund. Hope you get what you're owed.
  2. CANCELLED CRUISE REFUND QE Circumnavigation of Japan Q013. 20/04/2020 - 29/04/2020 08/10/2018 Booked and deposit paid via phone to Cunard UK 13/01/2020 Balance paid via Cunard website 08/02/2020 Booked and paid for one shore excursion via UK Cunard website 19/02/2020 Email received from Cunard to cancel cruise 20/02/2020 Full refund for cruise received back onto credit card. I did not have to request a refund 26/02/2020 Full refund for shore excursion received onto credit card. I did not have to request a refund I have booked another cruise and received an allowance of 25% of the cost of the cancelled cruise I telephoned BA when my outward flight to Japan was cancelled and had a refund back to my card within 48 hours for both the outward and return flights. I cancelled 4 hotels in Japan and had refunds within 72 hours. I telephoned my bank and the credit balance was transferred to my current account. It was not possible to do this online.
  3. Hi, If you phone Cunard to make a booking they can get the single cabin available from Hamburg moved to the cruise departing from Southampton. (this is a regular occurrence with single cabins but you'll probably still need to explain it all!) There's only one cabin available so do it soon. The Saver fare is £1000 cheaper than the Cunard fare. Have a great trip.
  4. Hi. I've recently paid the balance for a QE Circumnavigation of Japan cruise departing 20th April and my invoice shows departure and return to Daikoku Pier, Yokohama. This is what I was expecting as the cruises last year to Yokohama used this terminal. Cunard had shuttles from close to Osanbachi terminal to the Daikoku terminal on embarkation days. I haven't had or found any information regarding this for my cruise but I will be checking and I'll post here if this is confirmed.
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