We are currently on the NCL Pearl in room 9500.
We have had the worst experience on this sailing. We are exhausted from lack of sleep. The Pearl is currently installing a new production show, which means they have had full on practices all day, every day, including 1am, even at 2am. It wasn't just noise, we could literally hear the full signing and drums, trumpets the entire time. We complained daily. They already know this is a problem, they kept saying they wouldn't have late night practices but they continued to. Our butler and room steward both acknowledged that the situation was terrible, but there wasn't anything they could do.
We understand from 5-10 they have shows, but this was 11pm, 1 am, 8 am. By day three, I was a zombie. The ship was full, but at one point someone offered me a room to take a nap in. I started crying, I really was going to go in some random room and take a time allotted nap on my vacation.
We spent alot of money on the penthouse and this cruise (10k range including travel,etc) and this was to be my husband's 50th birthday gift. We couldn't even sit in our room. By day 6, the exhaustion and fatigue really took over. We met with the cruise director who just flat out lied.
We are so disappointed in NCL and how they handled this. They gave us a letter that basically said sorry, too bad, and acted like the show is more important. They offered us a future cruise credit that wouldn't even cover 20% of a total cost of this trip and why would I want to spend money with them again.
I don't know if there should be next steps or if I should just never sail NCL again. I would appreciate some insight on what some cruise veterans would do. We would be close to Sapphire after this cruise but no status is worth not sleeping and being treated badly.
Thanks for your thoughts in advance.
PS. I recorded all the practices from the room when we were there. You can clearly see I am in the room and also hear the show through the recording on my phone.