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Everything posted by willow1uk

  1. hello there, its not a case of illness is it, i think you have very little understanding of poeple and dont quote your problems please. this was a special trip and the insurers didnt cover change of itinerary at lkast minute. we travelled with cunard in storms last year with no change. some empathy from you!!!
  2. i think you are harsh in your comment as this cruise was our yearly holiday andmy brother is disabled. we were unable to find another trip at short notice and i hope this happens to you sometime. my brother is disabled and it was a trip for him. grow up !!!
  3. hi guys we were looking forward to our cruise from southampton to usa and down to miami on 5th november, then on 3rd november RC changed the itinerary to europe and on to miami. we booked almost 1 year before and were devastated. we were offered compensation if did the cruise but nothing but our money back if we cancelled. it took RC 6 weeks to send us a cheque with no compensation. our insurers wouldnt help and we had paid for hotel in miami, flights,hotel in southampton and parking - all lost!!!!! RC kept apologising but dont compensate at all. we had over £1500 of extras lost. they were no help. we ever regretted booking them and although cruised with them before wont do it again. they have a customer charter but broke every 1. we emailed a complaint with no reply and to get my money back was on the phone to miami many times, they find it hard to phone you!!!
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