We haven’t seen the cash yet, bur Regent did just refund approx. $69K to us on May 12 for a lengthy cruise we cancelled on April 3 (that’s 39 days processing time, if my arithmetic is correct). The money was partial payment for a Grand Voyage on Explorer leaving Barcelona in November.
The money is now shown as credits on the credit cards we used to make the payments originally. Regent refunded 100% of what we paid, with the exception of a $200 cancellation penalty, which we’ve been told will be a FCC voucher.
The challenge now is getting through to the correct customer