hayleyp

I'd be thrilled with 45 days. Been waiting on a $900 refund since April for a June sailing that Royal cancelled

Those of you who have already been switched over, has your cruise planner purchases been affected? Our booking just shows as Harmony - voyage cancelled.

I'll be pretty annoyed if the black Friday purchases I made will be refunded and they expect me to rebook

2 minutes ago, komadori said:

I've been having the same problem (from the UK), I've been trying to pay for beverage package for over 24 hours on multiple devices. Here in UK RCI phone lines don't seem to get an answer either.

Use the live chat on the contact us page, I've been getting the same error and they put my purchases through for me no problem

Royal won't talk to you at all if you've booked through an agent. We're having different problems currently and are just having to trust that our agent is doing their best for us.

In terms of cruise with confidence, I cancelled a sailing last week and haven't been given a definite timescale but Royal have said I am in the queue for a FCC but that it will take 'several' weeks to receive

While not unexpected I still think it's pretty poor that people found out about this days before Royal let them know. 

Any mention of whether these will be open to fully vaccinated UK residents only? I'm assuming not since the UK doesn't require quarantine for US/EU now

Anthem does appear on other sites but when you go to book it doesn't let you. With Anthem now appearing on UK cruise port schedules it's looking likely that the Europe season has been pulled and will continue with UK only ports. Hope I'm wrong because I was just about to book yesterday but it's not looking good

If these cruises are pulled in favour of UK ports then surely that doesn't bode well for Harmony either given that Spain, France and Italy are on those itineraries. Could it be that there is no European season at all this year?

I agree that the transatlantic is unlikely to sail with passengers but that doesn't explain why all the other sailings have gone too. I think they were already rearranged from Northern Europe to Spain, no idea what's going on now

Anyone know what's happening with Anthem Sep/Oct this year? They were available this morning but have disappeared from the website

1 minute ago, Oceangoer2 said:

Yes...Scotland has been receiving AZ....as I showed in the graph above, few in Canada have.  I posted this from the Royal C board.....when a poster asked the question....

******

 

Letter I just recieved (sic)

 

Thank you for contacting the executive office of Royal Caribbean International. Mr. Bayley received your email and I am pleased to respond on his behalf.

In response to your inquiry regarding the protocols for your cruise on the Allure of the Seas sailing on August 22, 2021. As long as both vaccines are from the same manufacturer, then the doses can be more than 42 days apart. You will be considered vaccinated.

Mr. xxxxxxx, thank you again for having contacted the Executive Office of Royal Caribbean International. We look forward to welcoming you onboard soon.

Sincerely,

Laura *****
Executive Office
Royal Caribbean Cruises Ltd.

I have seen that and believe the whole days between doses issue has been resolved, perhaps not to everyone's satisfaction but at least we all understand the rules now.

The point I'm making is the bigger issue is actually being allowed to enter the US, the rules regarding cruising are totally irrelevant if you aren't allowed in to the country to begin with

2 minutes ago, Ourusualbeach said:

The CDC guidelines also cover vaccines approved by the WHO.  The downside is that it must be 2 AZ vaccines...very few Canadians received that.

What I'm getting at is that I just can't see us being allowed to travel to the US at all whether cruising or not until AstraZeneca has some kind of approval. 

I'm in Scotland and my whole family apart from those under 18 have all received 2 AZ doses

The biggest issue I can see is that AstraZeneca has no approval (emergency or otherwise) in the US and judging by news stories today isn't likely to gain authorisation until year end at the earliest. That rules out most of the UK and a lot of Canada and the EU from visiting the US any time soon

I'm still waiting on refunds and FCCs from June cruises that we were meant to receive by 13th May

1 hour ago, Coralc said:

I think it might be better that you have received the funds back instead of taking the FCC's even without the bonus. There have been a lot of errors and inconveniences in their refund process. And with all the uncertainties, the FCC"s aren't that great a thing to have either. 

To be honest that's kind of beside the point. I chose to take up Royal on their offer of 125% FCC, they then decide 8 weeks after I should've received them that too bad there's been an error and you're not getting what was promised

Just wondering if anyone else is having a nightmare trying to get FCC's for sailings cancelled in April?

We had 2 June sailings cancelled and received the standard email saying that our 125% FCC's would be issued by May 13th. Fast forward to now, we've had 2 different FCC emails with random incorrect amounts on them and I've now had an email from my TA saying that due to an error on Royals system both $900 deposits have been refunded and I am no longer eligible for the extra 25%. To add insult to injury I will also have to wait another 45 business days from yesterday to receive the money back.

Obviously I am not happy with this and will be instructing my TA to escalate. Has anyone else had the same thing happen to them? 

I'm in the UK but booked through a US TA

Hayley

Welcome to the club none of us wanted to be a member of!

I found it helpful to hear about the stories of others so here's my timeline -

Diagnosed November 2019 - just turned 33, total shock

Chemo started Christmas Eve Eve through to April 2020

Lumpectomy + Lymph node removal June - July. Lucky me needed 3 surgeries to make sure everything was gone

Radiotherapy August - September. 24 working days, the radio itself is easy but the travelling to the hospital every day is tiring

I received herceptin every three weeks throughout treatment, last one was February 2021

Also ended up in hospital with sepsis due to chemo totally wiping out my immune system

It's taken until now to really feel like I'm getting back to being me again and I'm more than ready to go on my victory cruise! Fingers crossed Harmony TA sails

Obviously everyone's different and I'm in the UK so my treatment has been through our wonderful NHS but it might give you an idea of what to expect and know you're not alone

Best of luck

Hayley

Those Windjammer Marketplace stairs again. ;)

 

As someone who is currently recovering from surgery to fix a triple leg break caused by falling down stairs this really makes me cringe. Anything which makes people jump or lose their footing on stairs can be really dangerous.

Please be careful people!

Hayley

Does anyone have a list of of diamond balcony discount for UK bookings? I've just made diamond so not sure what I should be expecting. I've tried a couple of mock bookings but the value seems to be totally random - bigger discount for a 7 day rather than a 12 night cruise?

I did contact the loyalty people but according to them no such list exists and the discount varies by ship, that doesn't seem right though considering there's a list for US customers

Thanks