tiggy85

71 Days!😲 I finally received my refund which was done in 1 credit that totaled the port fees/taxes and dinner for two at a speciality restaurant. Very happy to move on from this and I look forward to whenever I can travel anywhere by any means again. stay safe all!

I have dealt with this - Celebrity I got a free cruise offer for RC through MLife back in August 2019 And I was required to book by October 2019. I booked my cruise for April 25th 2020 with Celebrity which obviously didn’t happen. I called the casino line the day before they announced the cancellation and they moved me to a cruise in 2021. I had to repay port fees and taxes but they claimed I’d be refunded for those fees on the cruise I cancelled ( I still haven’t been refunded). There was no formal program or L&S when this all happened but the rep was very accommodating.

Oh no!! I can’t imagine starting all over! 😞 My cruise was basically free so all Im waiting on is the port fees/taxes and the extras (Tuscany Grill). I truly feel for those out thousands $$$$ but regardless of the amount people deserve to get their hard earned money back and in a timely manner. Don’t even get me started on the concert and game refunds I’m still waiting on lol. I suppose the bright side is I was blessed to be able to afford such luxuries in the first place.

Still waiting... I cancelled our cruise on March 23rd and was told the refund would take 7-10 days. Nothing. I called back April 6th and was told it actually takes 14 days. Nothing. I called back April 21st and was told it actually takes 30 calendar days and I should see the refund within the week. Nothing. I called back May 6th and was told that my booking was sent for an automatic refund on 3/24 BUT the system was overloaded and it just kinda of “sat there”. Apparently when I called on 4/21 the agent realized it was sitting there (Didn’t tell me anything) and “manually pushed it through to the accounting department”. My new estimated refund date is May 22nd. If I don’t have my refund by then I will contact my bank and see if they can make any progress. It’s not a whole lot of money but it’s my money and I’d like to be done with all the follow up calls and account monitoring. For reference, I was supposed to be on the April 25th Summit cruise out of San Juan.

Now that you mention it...that gap after section 2 looks suspicious 😂 So I phoned a friend lol...I gave her your instructions and she also sees section III. We don’t have the same service provider and she’s about 80miles away from me. There is obviously 2 versions of that darn letter from Princess and hopefully Princess will be able to clarify things for those it affects (glad I’m not one of them). I do feel bad for the author of the article as I’m sure they saw the same thing I do and based their writings off of that. The biggest question I now have is which version is correct? 🤔🤔🤔

Ok - that’s what I did the very first time on my phone. Just followed it on my desktop and I got the same results. Are you also in Canada? I had my husband try and he too sees section 3 Just to inform: I don’t have a log in for Princess and I’ve never visited their site before this morning.

😂😂😂 Im just wondering why we are seeing different things. Maybe that explains it 😂

I do see the difference BUT for sake of losing my mind, I went to my desktop and did the following: princess website clicked the booked guests link chose the advisories and cruise status link went to the health and travel advisory link dates for 4/14 I got my same results showing item III 🤷🏽‍♀️

I did...same thing. Weirdest part is I have never been on their website until this morning when I read the blog. Nothing for my phone to store or save.

I did and this is what I see:

Will you post a screenshot of what you see on page 1 and 2 for me?

Where are you from? I’m in the US...maybe that has something to do with it??

I’m serious too - I’ll screenshot the whole darn thing if you’d like. It’s not something I saved, just looked it when reading this thread.

I just followed my link again for the heck of it and I 100% swear that section III is there just like in my photo. It’s at the top of page two, 3rd line down. I found the PDF doc by going here: https://www.princess.com/news/notices_and_advisories/notices/coronavirus-update.html and clicking the “Health Advisory” link just a few min ago.

Are you serious??? It’s called a screenshot directly from the PDF they have posted on their website.