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Spanky My

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  1. Maybe things have gotten better but 4-6 weeks is what they told us which was wishful thinking. It took close to 2 1/2 months. to get our refund .So Good luck !
  2. FINALLY got my refund. Those that are hoping for a quick return plan on 60-90 days .
  3. Still have not received my refund from Windstar after a couple of months .. They are taking their sweet time obviously. I hope others are having better luck than me. This should be a lesson to folks planning on paying for a cruise at this point ahead of time given COV19 ..
  4. Good Luck Rempuck getting a refund from Windstar in 4-6 weeks if that is what you decide. Mine has been 9 weeks and still has not come. My TA contacted them and said it is still being processed .
  5. Our June 9th cruise from Puerto Vallarta to San Diego was cancelled a couple of months ago. Still have not received a refund . We decided with the cruise industry in uncharted waters to go for the refund instead of the FCC in case Windstar goes bankrupt. I hope Windstar makes it thru this as they are a good cruising experience..At the right time and the covid 19 situation gets under control we will book again at that time .
  6. So Windstar offered a refund on the CRUISE ONLY paid for our June 9th trip or 125% of what you paid towards a future cruise. Now it will be time to deal with the travel insurance folks as to all the other expenses potentially lost . That is likely to be a struggle. Also Lost is the on board credit we had as Windstar said they would NOT put that forward if you choose the FCC.
  7. Just received an email from Windstar cancelling our june 9th mexico cruise on the star breeze . It also said they are cancelling all west coast/alaska summer cruises and the Star Breeze will be doing the mediterranean in August and September More later !
  8. Still no word about June 9th cruise from Windstar on the star breeze or its progress . . Mexico at this point has limited health issues . Panic seems to be the name of the game at this point. After reading R&D's comments management said it at this time is a go. My TA could not get that information out of them or so he says. While things are clearly up in the air we have already paid for everything at this point airfare, vrbo etc . . Stay Tuned
  9. Spoke to TA today and apparently Windstar is on "radio silence" as to what is going on with the Star Breeze and our June 9th cruise. No new information . You would think with all the don't go on a cruise ship information being made public by officials , Windstar would want to tell their story and promote their ships. progress and encourage something positive IF that is the case. Their PR people must have been told MUM is the word for now. Is that anyway to make customers feel good about their up coming cruise?
  10. Again apparently Windstar according to my TA has said they are not keeping them in the loop what is really going on with the Star breeze cruises . That must be difficult for TA to entice folks to book without adequate knowledge on what to expect. So in limbo seems to be the norm on MANY Star breeze future cruises. Not very comforting to those who have booked and made multiple plans beside the cruise. Hopefully if ANYONE hears ANYTHING please post it Thanks 🙂
  11. Thank you for the update minidonuts85 . . I just wish Windstar would be upfront with honest answers as you have. Other than protecting their corporate earnings,no reason to not be transparent with TA who promotes their product and the folks hoping for a good vacation.. That put TA in an awkward position for their clients. We shall see if our June 9th cruise actually happens. But based on the current price I think its likely not happening. Why Windstar cannot WEEKLY update their process both good and bad with the Star Breeze is alarming. Not being upfront and provide accurate information to me is not honesty to prospective purchasers. Hopefully Windstar reads these boards and steps up and answers the call . Stay Tuned !
  12. Just wondering if Windstar does cancel our June 9th cruise do the onboard credit we had and price transfer to a future cruise? or just the credit for the cruise ? I forgot to ask my TA . Anyone know?
  13. Talked to our TA about our June 9th cruise on the Star breeze and he said Windstar is not telling them anything about the progress of the ship and what to expect. All he said is they have improved their cancellation policy and folks should take out trip insurance for the other things like airfare ETC if you book outside of Windstar . . I wish I had better news to report but apparently things are completely up in the air . They would since I put down a deposit honor my previous quote. But no one in their right mind would pay what they are asking now for this cruise. I will post more if I hear something.
  14. We have no problem with paying gratuities as the staff is very good. But Windstar provides very little perks unless you travelled on multiple/ several cruises . Compared to other lines other than a small ship with good food and good crew that is it at a much higher price . Most other cruise lines have many more perks which include beverages, internet etc. plus they provide top notch entertainment which Windstar does not. So the debate will continue on what they should provide. But I think they need to step up and provide more perks than they do.
  15. Truthfully it is shameful that Windstar is just not upfront and honest with how things are going with the Star Breeze and should not take any money or promote a cruise until they have firm answers . Folks like us who thought they had MAY cruises for the Star Breeze felt ok to go ahead and book airfare etc thinking that the June 9 th cruise was a done deal. There is NO REASON to now double the fares of the June 9th cruise when they have sold very few rooms. While we have always enjoyed cruising with Windstar their current practices are alarming. Maybe that is why John Delaney is leaving. We shall see how this all works out but not happy of their lack of honesty and clarity at this point. .
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