BettyGiggles

We booked the Cabana on Chill Island for $699 June 2020 for our cruise on Allure in October this year, now the price is $999. 

So I called back a couple of days after first call and asked for Resolutions, spoke to Josh, had to send him our email received from RCCL and with a phone call about 1 hour and 20 minutes, he came back took my phone number and today 3 days later we did get a call from a lady in Revenue who apologized several times for the how wrong our future stay was handled. She had already reserved another suite in Star Class for us and we did get upgraded to Grand Panoramic Suite - 1 bedr with price protection. No one can really handle this kind of situation except Revenue. So while I initially called to just make sure we were really given our best choice, we are pleasantly surprised by how this was really taken care of. Back to Star Class we go. Thank you Royal!!! 🥰

12 minutes ago, irishgal432 said:

It doesn’t sound like they worked with you at all. That’s disappointing. I am in that sailing with some friends in the 2 bedroom gs. See you on board!

 

my allure sailing where I have the up is in the med so it looks like they won’t put me in another star class room without having to pay. 

Not at all, the rep we got had no clue what we were talking about and we called phone # in email. He had us on hold several times and wasn't authorized for anything extra, it was disappointing. Never had Star class before, we understand they are not doing upgrade but priceprotection for the deal we had with booking UP would have been nice. So my take on reading here is some get to keep deal/suite and some don't. I was thinking at least throw in drink package but not even that. We did switch to CL and it is cheaper but that wasn't what we booked or wanted to start with. LOL We did book the chill island cabana in good time at least. See you onboard! Update with what you get/didn't get, maybe you will get a phonecall from an authorized rep handling the switches 🙂

10 hours ago, Ourusualbeach said:

The letter is just a standard letter telling you to call or that they will call you.  I wouldn’t wait for the letter or them to call.  I would call the number in the letter that has been posted.

We did call the number in email received and rep who got call had no clue to what we were calling for, kept say UP is not being built, you understand that? His wording plus choppy phone line, spent over an hour with no supervisor available more then through Skype for him. Oasis was the switchover we could make but the itinerary and star class is what we had booked on Allure. Could have let us have drink package imho 😉

36 minutes ago, irishgal432 said:

Was this for a Texas or Med sailing?  Still unacceptable as the crown loft isn’t a star class. I am booked and waiting to hear. I had a friend who had one booked for the med and they switched her to an A1. 

Caribbean out of Pt Canaveral Oct 31 2021, we got nothing, no price protection, nothing, cheaper price, yes, but we had an awesome deal for the UP including drink package, gratuities and Genie. The only one they had would cost us $4000 more and a different sailing on Allure

We just received the email yesterday that the UP suite we had booked was no longer available, we switched to Crown Loft as no other Star Class choices were available. 

We just booked one of the new Ultimate Panoramic Suites on top of Bridge for Oct 31 2021 sailing..so we're def hoping it will be done LOL😄

it should correct itself, just did the same thing and we leave Dec 2, it did show remaining balance but was gone the next day. Getting full refund on original price for Refreshment package and paid on CC the new price. 

I called them, I drink and my husband does not, won't let you just do it online. I called, they gave me deluxe and hubby refreshment. But they could see we had that on last cruise also, don't know if that makes a difference or not.

I drink, my husband does not enough to buy deluxe for both. Online the option is for both but if you call RCCL they can fix it, I have deluxe package and DH has Refreshment. 

I am excited about this thread too! We'll be on EOS in June -17 for our first Alaska cruise. :)

We stayed at Marriott Stellaris, small restaurants on the streets right by it for dinner and we had hotels huge buffet for breakfast. No complaints at all on this hotel and surroundings. CVS on the corner too for buying last minute items. :)

Never happened to us and if it did, I would let guest services know or our room steward.

Who keeps a suitcase not theirs for almost a week?

Idiotic! :mad:

Breakfast starter of the day room service is my favorite, coffee, juice, bagels and assorted danish.

Only because I am the early riser in our family, love those sunrises sitting on the balcony. :)

So happy for you two! :)

What a special cruise, congratulations to your husband being cancer free!

I do believe I would have been about to wet my pants too out of excitement! ;)

I'm sorry you didn't love it as much as we did on our first cruise with RCCL and Oasis in November last year.

We had no problems at all but our experience might have been different, we only dined in MDR on My Time Dining the first night, we did Windjammer for breakfast or Coastal Kitchen (we were in a suite for the first time too). We had several dinners in the specialty restaurants. Chops, Giovanni's, Sabor and Johnny Rocket's and once Windjammer for dinner.

I had a drink package for myself, $35 a day, DH had the Royal replenish as he really doesn't drink much and we bought some drinks out right that weren't included.

We were on deck 11 in a GS.

Never thought it was really crowded anywhere except after muster drill and after shows, of course on disembarkment day.

Loved the Oasis and would in a heart beat go again.

Maybe Mid November had something to do with lack of crowdness, we sailed with 6K, max is more.

Then again, we all experience our cruises differently. :)

"Only" 417 days left to our first Alaska cruise :D

Reliving our first RCCL Oasis cruise in November last year through your review, thank you so much! Loving it! :)

We booked our specialty dining way before cruise and was told onboard it wouldn't show untill we had finished all our dining during the cruise.

We never received our onboard credit.

Could be because we cancelled one reservation onboard and switched it to another, but imo it still should have been credited?

Last specialty dining we had was Chops for last night before disembarking but never got a statement next morning.

Not complaining, just informing it doesn't always work and at this point it doesn't really matter. I do think it was 20% off price of meals towards onboard credit if you book before cruising but I could be remembering it wrong.

:rolleyes:

We tried GS first time last year on Oasis and booked the next GS for Alaska.

Love the extra space, bathtub and all the perks.

The seperate line for GS & above getting off the ship and going straight through customs was AWESOME :D 10 mins tops and out on the street. WOW!

We only cruise once a year/18 months.

I really can't put my finger on it, the difference of the two cruise lines and only speaking for myself, it is almost like a little more "umph" or a tad more "sparkle" to RCCL. I love Carnival for the laidback family feel but felt different on Oasis on our first cruise with them in November. And only thanks to DH who has been wanting to try this huge ship since it first came out. It was his turn to pick.

We're going again next year with RCCL, he loves it more then I do but I am catching on quickly.

Will know after this next one more of a way describing the difference.;)

Thank you so much for your review and tons of pictures! :)

Reliving our April 2014 same itinerary on the Valor with you and missing it too.

We had an aft wrap and spent countless hours on the balcony :)

I can say on our trip not all seats were taken at all on any show we went to in the "suite only" sections. For the Ice show it is the rows are the first two down on the left side walking in. Depending of course on how many are wanting to watch the show when you decide to go I think the possibilities of sitting together are just fine. :)

Squirty27: They have special rows or sections for Suite guests to sit but 5 or 10 minutes before the show they will let anyone sit in seats not taken.

We were on Oasis in November in a GS 11654, we had small round table with 2 chairs and a sort of lounger but with foot stool. They replaced our deck furniture on 2nd day to brand new but still not the "traditional" lounger that is long and folds flat. Still was wonderful to lounge in :)