My sailing was scheduled for March 14th. I chose FCC plus OBC but when I called the second week of April to find out the process for rebooking I was told my cancellation was processed as a refund April 3rd. I disputed it because I especially wanted the OBC. The cruise was book with Carnival gift cards. I spoke with a supervisor who said the refund couldn't be reversed but they would put a note on the original booking to apply $600 OBC for a future booking upon my request. I was told the refund would be credited to the original gift cards.
When I called again to inquire about an