My experience is similar to @Montanagirlalways- used a $250 NCL gift card as a deposit for a 2020 cruise that was cancelled by NCL. Was told refund would be back to same form of payment - finally able to cruise again - look up the gift card and it says zero balance. I call and they tell me that the cards are not "reloadable" so when the refund tried to go through it voided the card and deemed it expired. They said they would fix that and then tell me they can send me a new card valued at $180 - wait, what? My card was for $250. She tries to tell me dormancy fees, I said - how can you charge dormancy fees on a card that had NO MONEY on it as per her, the refund, didn't go through, how could I use a card when COVID made it impossible, and I live in a state where they cannot charge fees. Spoke with a manager who tells me, oh thanks for bringing this issue to their attention he's getting the computer to reverse these fees - then tells me good news he got it up to $232, that's nice but I want my other $18....I try reaching out to NCL that tells me I need to deal with the gift card people - I tell them that the gift card people say the issue started with NCL trying to refund a card that can't take refunds - lots of back forth and I end up getting a card in the mail for $232 - I'm still wanting to fight them and thinking I may send this matter to my state's attorney general as I'm wondering how many other people they are defrauding....
