I like many people had multiple cruises cancelled the past couple of years. I booked a cruise with a royal agent on the phone last April for Allure out of Barcelona, then in Sept it was changed to Wonder of the Seas, yah! Then last month I got an email from Royal up saying I had a guarantee neighborhood balcony.... I did the royal up to try to get an ocean view bc I DO NOT want neighborhood view. At no time did the agent on the phone say I even had the option of neighborhood, NONE of my emails say that they all just say guarantee balcony % obstructed. The royal agents today were NO help, they say I can upgrade for $1500 when I could have changed it a year ago when the prices were the same IF I HAD KNOWN.
If you look at the royal website and try to book, it says that you will get the BEST available room in that category at time of sailing but after talking to the royal agents today they said no, because you chose xn category (which I didn't choose bc I would rather have an ocean view than balcony to the inside) that there was NO way we would get an ocean view balcony unless it is accepted via royal up or pay $1500. Lesson learned choose room ALWAYS, and I usually do, I had never had a balcony we decided pay a little more and get one since all the prices were so cheap last April...
Any advice to fix it?
