We just returned from the Mariner in Alaska and, as Platinum Regent cruisers, we have several concerns. We want to know If the many changes we experienced this cruise are reflective of new policies or temporary due to Covid. First, there were no welcome shows, meet the crew, and no cocktail parties the entire cruise. Second, there was no acknowledgement of Seven Seas Society membership other than a form letter in the suite (and a box of candy). Third, there seemed to be no one in charge - no cruise director (until the last 3 days), no executive concierge, no one to greet us. Fourth, there was only one (excellent) person working in destination services. Since half the excursions were cancelled there were long lines every day to rebook. She was amazingly patient and remained calm and took all the time needed with everyone. She was also ashore every day to direct people to their excursions - but she was alone. Fifth, when we asked to speak with any of the officers we were told that they “weren’t available” with no further explanation and no follow up. We never saw the Captain. When we tried to book an appointment with the cruise director we were told that she had lost her voice and would not return from her cabin for the rest of the cruise. The entertainment crew managed to put on a show the last night but the speaker disappeared the last few days and all were replaced by movies. We believe that much of the senior crew was Ill and confined to quarters and the rest of the crew was forbidden to talk about it. Although that would be terrible, we hope that is the answer and not that Regent has substantially reduced the level of service onboard as a cost cutting measure. One more thing, we did not have a butler and neither did many others although we were booked in the class of service that included one.
we hope someone can clarify the situation.
