I booked an MSC Divina 4 night cruise with Kids Sail Free and Free Balcony Upgrade at the Ocean view price. The balcony room price showed up more expensive than the oceanview. I booked the ocean view cabin, being 100% sure that the balcony upgrade is included and we will get it. Today, they sent me confirmation of my room and gave me the ocean view. It's 46 days till sailing. The paperwork still says it's Free balcony upgrade. I called and they said because I chose the oceanview, they aren't upgrading me. When I go to check the pricing right now, the ocean view and balcony is the same price which wasn't the case when I booked it but the advertising was the same.
Question is, should I try to fight it? Contact corporate by email? Or is this a lost cause?
