CruisedTheWorld

WNcruiser, Below is actual letter from Regent. What makes you think that they can write a grammatically correct letter?

Flossie009 The Bed Bug Letter has been known in the accommodation industry for over a hundred years. Follow this thread for some interesting background reading. https://quoteinvestigator.com/2017/03/09/bedbug/

That has been my experience 80% of the time. However with 400+ nights on Regent there have been exceptions. And a Bed Bug Letter!

I have included below a generic copy of the Regent Bed Bug Letter. If you are unfamiliar with the Bed Bug Letter just Google the expression. It is a letter known in the hospitality industry to provide a false sense that management actually cares. If you have ever expressed feedback while on a on a Regent cruise regarding dining, shows, excursions, etc. you have likely received the letter below. "Dear Mr. and Mrs. __________________ At Regent Seven Seas Cruises we stand by the quality of our {fill in the blank} and want to thank you for your constructive feedback regarding {fill in the blank}. Whereas every effort is made by Regent Seven Seas Cruises to ensure that all {fill in the blank} we offer are consistent with our high standards of excellence, we realize that sometimes expectations may not be met. Accordingly, we did forward your comments regarding {fill in the blank} to our headquarters in Miami for their review. While we sincerely regret if you were dissatisfied with {fill in the blank} in any way, based on the overall feedback we have received , regrettably, nothing will be done. We trust that despite your disappointment you will be able to with you a very favorable impression of {fill in the blank}" Note: “overall feedback received” only includes actual feedback. All passengers providing no feedback are considered by Miami to have provided POSITIVE feedback!

Yes I am.