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chrisgalwv

Members
  • Content Count

    16
  • Joined

About chrisgalwv

  • Rank
    Cool Cruiser

About Me

  • Location
    WV
  • Interests
    Cruising and Dirt Track Racing
  • Favorite Cruise Line(s)
    ALL
  • Favorite Cruise Destination Or Port of Call
    Half Moon Cay, Jamaica, Caymans

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  1. Because SWA is a stand up company, who knows what they're doing, who values and treats customers as they should, UNLIKE this train wreck of a cruise line. Refund promised in 30 days, then 60, then absolutely by May 20 (via email). Today is the 81st day I've been off that boat and still NOTHING.
  2. At this point, your best bet is to contact your credit card company and fight it that way. I have lost all hope in ever getting the truth from anyone affiliated with this cruise line. I have been told 4 different times frames for refund, and none have been true. Now they say May 20. At midnight that night, my patience runs out. Have already spoken with a lawyer friend who is ready to proceed. Thank goodness I have the letter stating "full refund within 30 days". If I were you, I'd give up on speaking to anyone at MSC. They either don't know the answer, or they will make up one just to get you
  3. Still nothing here. I also booked direct on the MSC/USA website. The last lady I was able to get through to on the telephone told me this particular cruise was being refunded at the "home" office in Italy and my account was being worked on. She said give it 60 days from debark which would be May 1st. That"s the day my patience runs out, I hire an Italian to translate and I start calling Italy. I don't even get responses to emails anymore, and the only thing I ever really got was the generic standard reply. The customer service (or lack of) of this company is the biggest downfall for them. . Bo
  4. I've seen all kinds of people refunded for cruises they didn't even go on. Most of that info is on the MSC Facebook groups. Join those.
  5. STILL NO REFUND, and I am beyond annoyed. My boat sailed on 2/23, the very first "coronacruise". There are zero excuses why others have been refunded (for trips they didn't even go on) and I have yet to receive even a phone call, much less a refund. Gross lack of customer service to say the least. I did find out my refund is being handled in Italy which is the DUMBEST thing Ive heard yet. They have until May 2nd, that's double the time they said it would be....then I'm done messing around.
  6. They asked to have until May 1 to refund my money. For some reason a cruise I booked in WV is being refunded by an office in Italy. STUPID. I booked in the US, refund in the US. At 8am on May 2, I hire a lawyer and it will cost them WAY more than the $700 they owe me. This is ridiculous. Treated like ***** on the boat by all their rude ass employees and guests (I boarded in Miami, USA therefore I'm not the second class citizen they acted like I was) and treated even worse by the lack of customer service I have received since I stepped off that boat. Can"t even get an answer via email anymore,
  7. We were told before we ever left the ship about 6743 times we would be fully refunded within 30 days. I'm not retying what I've already typed 100 times, but there is Z E R O reason for anyone to have been refunded before us. We were the very first cruise affected, yet people who didn't even board their ship have already been fully refunded? I call BS.
  8. We were told full refund in 30 days. I understand that there might be a slight delay, what I don't understand is other people already getting refunds that didn't even board their ship. Theses people already have their money back, and didn't even incur any travel expenses. We were the first affected, so why were we not the first refunded? As I said before, fool me once, shame on you....fool me twice, shame on me. NEVER AGAIN.
  9. Good luck to you! I'll update if I ever get mine. At this point, I think its pretty much hopeless. Mine should have been being worked on before I ever stepped foot off the ship 😞
  10. For all waiting for MSC refunds..... I was on the first cruise affected by COVID-19, the Meraviglia that sailed from MIami on 2/23/2020. The original 'coronacruise" that was all over the news for being turned away from all ports except Cozumel where we sat and waited 16 hours for clearance. I STILL HAVE NOT RECEIVED A REFUND. It's been a month and a week and still nothing. I have called 3 times and emailed more times than I can count, and get nothing but the runaround every time. I'm reading on here of people who have already been refunded for cruises they never even got to go on, yet her
  11. Are you saying you still havent received the refund from the Meraviglia, or just a refund in general? We were told 30 days while we were still on board. I just don't understand why they have already refunded people who didn't even sail before those of us who actually incurred travel expenses! Its just beyond me??!!
  12. For all waiting for MSC refunds..... I was on the first cruise affected by COVID-19, the Meraviglia that sailed on 2/23/2020. The original 'coronacruise" that was turned away from all ports except Cozumel where we sat and waited 16 hours for clearance. I STILL HAVE NOT RECEIVED A REFUND. It's been a month and a week and still nothing. I have called 3 times and emailed more times than I can count, and get nothing but the runaround every time. I'm reading on here of people who have already been refunded for cruises they never even got to go on, yet here I am, one of the first and most affec
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