caravan12

I entirely agree majortom. The ability to purchase FCC on board was good. I do have Carnival shares and wonder what might happen to shareholder benefits. I might be wrong but I think they have stopped the bottle of fizz. I’m just hoping the food is as good as it used to be as haven’t cruised with Cunard this year so far.

Yes have spoken to 3 different people including senior supervisor and they won’t budge. Have got a month booked on Queen Anne next year which I feel like cancelling if this is the way they treat their loyal customers. It seems loyalty counts for nothing now.

We are on Deck 6 in a balcony cabin. Diamond is shown on pass but no priority. Argued about what it says on website but they wouldn’t budge, It seems to me that Diamond means less and less as time goes by.

I don’t know if people are aware of Cunard new boarding policy. Can I say we are Diamond members and have been for many years. I was very surprised when checking in this morning for our 24 November voyage that we had been given a boarding time of 3.30 pm with boarding closing at 4.00. Thinking this must be a mistake I rang Cunard to be told they now boarded deck by deck and ‘priority’ means that you get priority for that particular deck which of course means very little and that genuine priority boarding for diamond members has disappeared. I pointed out that their own website extols the virtues of priority boarding and now does not deliver this. Pointed out that first time cruisers on different decks would have boarded before us. All to no avail. They did say the website was being updated. Not a happy bunny!