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Club Royale Revamp


Ambiverol
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I received an email the other day that Royal Caribbean will be rolling out a new casino loyalty program starting "early 2015". Rebates appear to be a thing of the past. The email states in order to use my current rebate, I must book by 11/14/14 and sail by 3/15/15. Rebates expire after that date (I have one booked, so that's covered!).

 

I've been with them forever and have been treated very well. They are not perfect, particularly their call center. I have to put an hour or two aside when I plan on calling them. Sometimes I'm surprised with a quick answer, but it's usually awful wait times.

 

I also noticed they kept referring to their "new casino loyalty program", but there was no mention of "Club Royale" in the email. So, the name may change. They are touting new "perks, rewards, and benefits".

 

Does anyone have any further information about the changes? I'd call and ask, but I don't have all day!

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I called CR about an hour ago and got right through, I hardly ever wait more than 5 mins. to speak to someone. I just posted a little info on the RCI board. The only thing I added was that Club Royale stated their new program will have tier levels very similar to Vegas casinos and the benefits will increase for their players. They could not tell me any of their new benefits and said they were still working on them. Sometime in January is when we'll hear about these new benefits that go into effect March 15 2015.

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Thanks.

 

I found/chimed in on that other thread too.

 

All of this casino/cruise talk gave me the itch. I also called about some stuff this afternoon. They picked up on the first ring! I couldn't believe it, what a relief. Apparently they have recently tripled their staffing. They were very helpful.

 

I got the same info as you. The big points were rebate eliminated and tiers coming.

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  • 2 weeks later...

RCI partnership with MGM started the early part of 2013. We don't have any of those casinos by us either. Depending on your RCI tier level, if you go to LV you will also receive benefits/discounts on their hotels. I indicated the RCI tier levels below and how they would convert to the MLife tiers.

 

Harrah's partnered with NCL.

 

 

C&A Gold converts to Sapphire - Discounted Rooms and Shows

Pre-Sale Tickets to Events, Concerts, and Fights

Access to Exclusive / Personalized Offers

 

C&A Platinum/Emerald converts to Pearl

Enjoy all the perks of Sapphire membership, along with:

Tier Multiplier - 10% bonus on points and Express Comps™

Show Seating Upgrade at Select MGM Resorts Shows (when available)

Buffet Line Passes (Las Vegas Resorts)

 

C&A Diamond converts to Gold

Experience everything Pearl Members do, plus:

Tier Multiplier - 20% bonus on points and Express Comps™

Priority Check-in Line & Priority Early Check-in / Late Check-out

Complimentary Room Upgrade (subject to availability)

 

C&A Diamond plus converts to Platinum

All the benefits of Gold membership, enhanced with all this and more:

Tier Multiplier - 30% bonus on points and Express Comps™

Priority Valet and Taxi Service

15% Discount at Participating Retail Shops

 

NOIR - By invitation only

 

https://www.mlife.com/pages/tier_benefits_las_vegas.html

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